Principal Expert Advisor

2 weeks ago

Brisbane, Queensland, Australia beBeeTechnicalConsultant Full time $180,000 - $230,000
Job Role

The role of Principal Technical Consultant involves working with customers to drive consumption, adoption, and customer satisfaction on the ServiceNow platform.

This technical consulting position is key to the Customer Excellence Group's success at ServiceNow.

Key Responsibilities
  • Lead all technical aspects of project delivery and solution delivery, including presenting technical and business concepts to various stakeholders.
  • Configure applications, workflows, and UI, and utilize customer-centric interpersonal skills to work in culturally diverse, matrixed project teams.
  • Identify customer use cases, requirements, and other relevant inputs for the overall success of the deployment.
  • Contribute innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM / ITAM / SPM and ITSM product teams.
  • Guide and mentor colleagues, customers, and delivery partners in configuration best practices for the ITOM / ITAM / SPM and ITSM application suites.
Qualifications

To be successful in this role, you will need a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.

Experience and Certification in at least 3 of the following Product areas are required:

  • ServiceNow Administration (Certified System Administrator)
  • IT Service Management (ITSM - Certified Implementation Specialist)
  • Hardware Asset Management (Hardware Asset Management – Certified Implementation Specialist)
  • Software Asset Management (Software Asset Management – Certified Implementation Specialist)
  • Discovery (Discovery – Certified Implementation Specialist)
  • Service Mapping (Service Mapping – Certified Implementation Specialist)
  • Event Management (Event Management – Certified Implementation Specialist)
  • Cloud Management (Cloud Provisioning and Governance – Certified Implementation Specialist)

Expertise in the following areas will be considered favourably:

  • ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
  • In-depth knowledge of ITSM Processes including Incident, Problem, Change and Request
  • In-depth knowledge of Software Asset Management processes
  • Strong Infrastructure knowledge of current Compute, Network and Storage platforms
  • Advanced and current understanding (and practice) in Windows Domain and Unix System Administration
  • IT Operations experience in Enterprise Environments
  • Current Knowledge of common IP Protocols and experience troubleshooting Network connectivity and firewall issues
  • Experience with Monitoring tools such as SCOM, SolarWinds & Netcool
  • Integration expertise with standard methodologies, such as SOAP, REST, etc
  • Automation experience, either self-built or using tools like Puppet / Chef / Ansible
  • Knowledge of typical tiered application Architectures (Micro-services, Portal Applications, Client / Server, etc)
  • Cloud Management Platforms such as AWS, VMware, Azure, Google, etc
  • Scripting with PowerShell, Perl, WMI, shell, Python, JavaScript. XPath
  • Prior and current technical expertise in web technology and the ability to learn new technologies
  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

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