Customer Service Executive

2 weeks ago

Melbourne, Victoria, Australia Bollore Logistics Asia Pacific Full time

**Description**

200 years ago, Bolloré Group was born. Today, one of Bolloré Group's fastest growing business sectors, Bolloré Logistics, have grown to become the world's top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers' growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here, we believe in People Powered Innovation. It's the people who brought us to where we are right now, and it'll be the people who bring us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

**About the role**

Based in our Melbourne Tullamarine office this role reports to the Customer Service Supervisor, ensures industrial project clients are satisfied and expectations met, promotes existing services, ensuring data accuracy whilst reporting to management.

**What you will be doing**
- Customer Service
- Manage job file creation, costing and other data entries
- Maintain and update industrial project client profiles and details
- Order follow-up and maintenance of Order reports for industrial project clients
- Ensure clients are updated on all matters which includes pre-alerts, arrival dates, offloads and the delivery schedule
- Quote profitable levels to industrial project clients and overseas offices
- Handle customers rate and shipment queries
- Liaise with operational & warehouse staff to ensure client requirements are met
- Implement & maintain industrial project clients SOP's
- Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents
- Coordinate day-to-day operations and transactions for freight forwarding and other related activities
- Promote and develop all Bollore Logistics services to industrial project clients
- Liaise with management on the following:

- All matters concerning customer details
- Accounts that are approaching or outside their agreed terms
- Service and develop existing accounts

**Requirements**:
**Requirements**:
**The successful applicant**

Essential:

- At least three years of experience in Customer Service or related role
- Previous sea and air freight experience
- Proficient knowledge of freight forwarding

Desirable:

- Previous industrial experience is an added advantage
- Familiarity with CargoWise One and AutoManager
- Fluent in Microsoft Suite programs
- Excellent interpersonal and communication skills
- Conflict resolution and diplomacy know-how
- Ability to think laterally to find practical solutions to problems

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

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