Customer Care Officer

1 week ago

Brisbane, Queensland, Australia Synergy Placements Pty Ltd Full time

Interstate Travel
- Be rewarded for your hard work
- Support and mentorship provided

Do you love variety? Are you organised? Do you have high attention to detail? Are you looking for a dynamic and personally fulfilling role? If you have a love of people with an interest in technology, we are looking for you

Due to the rapid growth of our client's business, we are looking for a highly motivated Customer Care Officer to join their team. Helping them to continue in bringing positive change through care technology for older and vulnerable Australians.

Our client is a manufacturer and supplier of medical alarms. They support independent and serviced living with the supply of our gateway and wearables, working to help their customers keep their independence both at home and out in the community.

**The role**:

- Working closely with the Head of Service Delivery to prioritise in the delivery and support of new services
- Ensure promises made to customers, are promises given
- Supporting new clients on their journey of onboarding
- Provision and activate services and devices, including technical configuration
- Customer presentations and training both onsite and remotely
- Co-ordinating of service calls and installations
- Building and maintaining relationships with onsite staff to gain their trust to assist in your needs for remote assistance to test, maintain and replace end user hardware
- Maintaining customer records
- Maintaining and improve customer support issues as measured by NPS scores
- Providing support on various types of hardware and peripherals
- Maintain customer focused ethic and positive attitude

**The Team**:
Our client's people are integral to their organisation. They are fortunate to have a team incredibly passionate about the work that they do. With closely related functions, they operate as well individually as they do a group, and their leadership approach reflects that.

With a culture that fosters diversity and inclusiveness, the team is encouraged to ask for help when it's needed and to offer help when they can. As an organisation, they set fierce targets and with a committed leadership team, provide support and mentorship to enable the achievement of those targets. As a team, they celebrate success, and reward behaviour that reflects their values.

**To be successful in this role you will need to have and display**:

- Strong verbal and written communication
- High attention to detail
- Experienced in customer support roles, preferably in aged care
- Experience in organisation and coordination required to support many moving parts, with multiple stakeholders
- Experienced with Google Suite of products
- Ability to think quickly and adapt to change
- Great Customer Service ethic, showing empathy with customers when needed
- Demands high-quality workmanship of yourself and others
- High level of personal presentation and grooming
- Team player
- Deliver under pressure
- Integrity and honesty at all times

**Knowledge and Skills**:

- 3+ years' experience in customer support roles
- An interest in IT or Technology
- Experienced giving presentations both one to one, and to groups
- Experience in managing project delivery with many key players and milestones (desirable)
- Experience with provisioning, activation, and installation of client services (desirable)
- Diploma or Degree in Nursing or IT (desirable)

**More about the role**:

- Full Time
- Brisbane office
- BYO Phone and Computer - allowance provided
- Interstate Travel will be required
- Must have drivers' license and a reliable vehicle
- Reporting to Head of Service Delivery

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