Bookings & Support Officer - Aged Care

Help Us Shape the Future of Aged Care

Trilogy Care is one of Australia's fastest-growing approved Home Care Package providers. Our innovative self-management model gives older Australians more choice, transparency, and value - so they can spend less on fees and more on the care they need.

We're a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. It's not just about compliance - it's about making a real difference for our clients, their families, and our people. We're proud to be building a workplace where individuals feel empowered, supported, and valued.

The Role

We're seeking a proactive Bookings Support Officer to keep our assessment schedules running smoothly. You'll be the first point of contact for clients and families, coordinating bookings, handling calls, and providing administrative support to the Care team.

It's a fast-paced role where organisation, communication, and attention to detail make a real difference to the client experience.

What You'll Do

• Schedule and coordinate assessment appointments, meetings, and logistics
• Liaise with care recipients, families, and assessment staff to manage bookings and rescheduling
• Provide administrative support by preparing documentation, records, and reports
• Act as the first point of contact for inbound and outbound calls, resolving queries and following up with stakeholders
• Maintain accurate digital records and update systems to reflect appointments and outcomes
• Collaborate with care, operations, and external providers to ensure seamless service delivery
• Escalate urgent issues and support problem-solving across the team
• Contribute to process improvements and support continuous workflow optimisation

What You'll Bring

• Proven experience in administration (healthcare, aged care, or community services desirable)
• Strong customer service focus with excellent verbal and written communication skills
• Confidence handling a high volume of calls while remaining professional and efficient
• Ability to troubleshoot, resolve operational challenges, and manage competing priorities
• High attention to detail and strong organisational skills
• Proficiency with Microsoft Office; CRM or case management systems experience an advantage
• A collaborative mindset and ability to build positive relationships with colleagues and stakeholders

Why Join Trilogy?

• Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
• Vibrant team culture and regular social events
• Opportunities for career mapping and career progression within the company
• Salary packaging to boost your take-home pay
• Access to Fitness Passport to support your health and wellbeing
• EAP support for you and your immediate family
• Employee discounts on groceries, fuel, utility bills, wellness and more

Unlock your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we're going beyond compliance and coordination – we're applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment - not just the Tech team Whether you're in finance, people & culture, growth, or support, you'll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.

Please note

To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.