
Crisis Response Team Lead
4 days ago
Our organization is dedicated to providing a safe and supportive environment for individuals affected by domestic and family violence. Our goal is to promote respect, understanding and empathy towards those impacted by these crimes.
Job OverviewThe successful candidate will be responsible for leading the daily operations of our crisis response team. This includes ensuring effective task allocation and workflow coordination are in place to deliver high-quality care for all victim-survivors of family violence.
Key responsibilities include:
- Overseeing a group of practitioners and conducting regular quality reviews and performance assessments.
- Providing specialist practice knowledge and guidance to Practitioners as required.
- Bolstering the capability of the team to deliver crisis response services.
Requirements include:
- A Bachelor's degree in social work or equivalent qualification.
- Extensive experience working in a 24/7 helpline environment.
- Demonstrated leadership abilities with experience managing a team and coordinating services.
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