Itil Service Management Consultant

2 weeks ago

Melbourne, Victoria, Australia Ayan Infotech Full time

Ayan Infotech has an urgent and immediate requirement for an ITIL Service Management Consultant for a long term contract job opportunity.

All applicants must have full work rights in Australia.

**Title: ITIL Service Management Consultant**
**Location: Melbourne**
**Type: Contract (6 months + extension)**
***
**Required Skills and Experience**:
The **Service Management Consultant role** is to implement appropriate systems enhancements following established processes to meet **compliance and security** requirements. The role will interact with the Business facing organization to plan the service portfolio and monitor the overall **service performance**. This will be done by leveraging delivery capability provided by internal stakeholders and external partners.

In this role we require an excellent knowledge of ITIL foundation and a good understanding of **JIRA ticketing and tracking**. Thus he/she should be in the position to consult and find suitable and sustainable solutions meeting service reporting requirements.

**Skills & Competencies**
- Solid foundation in **IT service management methodology (ITIL)**:

- Strong experience in **JIRA and Confluence**:

- Familiar with **Performance Management** and **Dashboard solutions**:

- Understanding of **Security** & **Quality standards**:

- Strong written and oral communication skills
- Technical skill

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