ITIL Transformation Specialists
2 weeks ago
We are seeking experienced ITIL specialists to join a team focused on a large-scale transformation project. The successful candidates will be responsible for managing changes and providing technical expertise in the design of new processes.
The ideal candidate will have advanced experience in catalogue management, service lifecycle management, metrics, and dashboards relevant to the service request and change processes. They will also possess a working knowledge of ITIL lifecycles including incident, major incident, problem, release, configuration, agile, SDLC, demand, and continual service improvement.
A strong understanding of ServiceNow or similar large ITSM tools is essential. Additionally, the candidate should have experience working in complex IT environments with a technical background. Strong communication skills are required for client and stakeholder engagement and influencing.
The selected candidate will focus on delivering solutions such as service management architecture and planning, service optimisation, service integration and management, and ITIL process assessment, design, and implementation.
Hybrid working arrangements are available, offering a flexible work-life balance.
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