Service Management

3 weeks ago

Melbourne, Victoria, Australia XPT Software Australia Full time
Overview

Join to apply for the Service Management role at XPT Software Australia.

Responsibilities
  • Excellent verbal and written communication skills
  • An active / empathic listener
  • Excellent organizational skills with the ability to multi-task
  • Ability to manage own time effectively and to be prompt and punctual
  • Experience of working effectively within a team and collaborating with others to achieve a goal
  • Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
  • Drive, self-motivation and ability to work under own initiative
  • Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services
  • Sound knowledge and experience of supporting a range of IT applications, platforms and technologies
  • Ability to clearly and accurately communicate processes and procedures verbally and in writing
  • Ability to produce management information reports from ITSM systems
  • Experience of working accurately and confidently with service desk tools and technology, such as ITSM, remote access, knowledge resources
  • Experience of developing professional and effective working relationships with customers and key stakeholders
  • Experience of delivering a high level of customer service
  • The necessary skills and attributes to integrate successfully into a busy team
  • Delivery of IT support services within higher education institutions
Qualifications
  • ITIL Foundation or higher
  • Experience of coaching and/or mentoring staff
  • Experience of managing the work of others
  • Knowledge and experience of best practice in customer service and/or IT service management
Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: IT Services and IT Consulting

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