Engagement Officer

Overview
The Engagement Officer is responsible for the delivery and continuous improvement of high-quality customer service and marketing of activities. Focusing on efficient and effective intake and engagement of prospective participants, the role will lead to measurable sustainable growth in the service, with a focus on building strong positive relationships and teamwork both internally and externally.
Responsibilities
Work with all new incoming enquiries to conversion and onboarding, prepare data for reporting, and establish community connections with key stakeholders.
Attend sector meetings and events to promote our services.
Compare the marketplace and suggest strategies to improve business visibility and growth.
Qualifications
Current C Class Drivers Licence
Previous experience in this role or similar roles.
It would be preferred but not essential for applicants to have a Certificate 4 or equivalent in marketing/promotions.
Proven results in achieving financial growth
Previous experience developing and applying innovative and flexible engagement/marketing methods
Experience working with people from a diverse background
Demonstrated ability to set goals and achieve them within a specific timeframe
Excellent written and verbal communication skills and ability to tailor communication to suit individual needs
Self-driven with the ability to generate new contacts, whilst also working as part of a team
Intermediate to high IT skills including Microsoft suite of products and other applications
What's On Offer
Permanent Full-Time
Remuneration from $73,172 to $80,554 plus 12% superannuation.
In addition City of Parramatta offers excellent employee benefits which include:
14 weeks paid parental leave
Access to Long Service Leave after 5 years
Central Parramatta location (Public transport at our door, discounted parking)
Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
Learning and development opportunities
Health and Wellbeing programs (Fitness Passport, flu shots, etc.)
How to Apply
Candidates must apply online, attach a cover letter answering the following questions:
Provide examples of how you have worked with individuals from diverse backgrounds and cultures?
What achievements demonstrate your ability to drive financial growth or meet revenue targets?
How have you developed and applied innovative, flexible engagement or marketing strategies in previous roles?
What is your level of IT proficiency and what software applications (such as Microsoft Office) are you confident in using?
Applications close 9pm, Sunday 7 September 2025, and will not be accepted through any other medium.
This position requires the preferred candidate to undergo a Criminal History Records check.
This position requires the preferred candidate to undertake a Pre-Employment Medical Check, which also includes a Drug and Alcohol test.
The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.
Inclusion, Diversity and Belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
Job details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Government Administration
#J-18808-Ljbffr