Servicedesk Analyst L1

1 week ago

Sydney, New South Wales, Australia It People Australia Pty. Ltd. Full time

Ownership of incidents & requests right through from creation to resolution
- Troubleshooting issues that arise from the ERP system

**JOB DESCRIPTION**

You will be responsible for providing first level IT support to all customers within the Company. The key focus of the role is to resolve customer issues at the first point of contact in the most efficient and effective manner possible.

**A typical day will involve**
- Ownership of incidents & requests right through from creation to resolution
- Troubleshooting issues that arise from (but are not limited to) our ERP system (Oracle/Pronto), network and branch infrastructure, mobile devices and remote support.
- Liaising with internal second level teams and third party suppliers to ensure speedy resolution of incidents.

**A bit about you**
- Experience within a similar customer facing IT support role, with a passion for providing exceptional service
- Strong verbal and written communication backed up by a 'can do' customer centric attitude
- Experience with ERP systems desirable
- ITIL Certifications in V3 Foundations desirable
- Ability to work within business hours of support (7am-7pm) and provide On Call support on a rotational roster
- Enthusiastic, ambitious and have a strong desire to learn and build a career within the Company

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