Service Operations Specialist

5 days ago

Sydney, New South Wales, Australia Diona Full time

**Join us. Realise your best career, here**

As a Support Officer at Diona, you will be responsible for providing efficient IT support to all end users by undertaking work incident and service requests. Primarily based from our North Sydney office, this role will provide technical support across Diona's office and site locations.

This role is ideally suited to an experienced support analyst who is proactive in their approach to delivering customer-centric support. They will be involved in:

- Providing technical advice to users on personal computer hardware and software. This may be up to Level 2 support.
- Managing assigned requests within the ServiceDesk system, ensuring Service Operations tasks are completed by priority of the request.
- Resolving all user problems and queries in an effective and timely manner.
- Providing users with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
- Escalating potential problems or areas for product enhancement to Service Operations Leader.

**Why you should choose us**

We're big enough to deliver incredible work at scale. And we're small enough for it to mean so much more. We want to challenge, grow and win, together.

**Thrive with us We hope you'll bring**
- 3 - 5 years of relevant IT Support experience coupled with relevant tertiary qualifications
- Strong technical knowledge of Desktop hardware and software
- Strong analytical and problem-solving skills
- Good time management and communications skills
- Ability to manage multiple problems at once and prioritise issues
- Strong knowledge of the organisation's Standard Operating Environment (SOE)

**Interested? We'd love to hear from you.

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