Rostering Officer

**Experienced Rostering Officer Wanted - Join Our Exceptional Team**

Equality Disability and Health Care Services (EDHCS) is on the lookout for an exceptional and experienced Rostering Officer to join our passionate team in Sydney. We are a leading disability services provider dedicated to transforming lives and fostering independence within our community. With a focus on mental health and disability services, we take pride in our unwavering commitment to providing excellent care and support.

**Why Choose Us**:
At EDHCS, we are not just a workplace; we are a supportive family where your skills and compassion find their true purpose. When you choose to be part of our team, you are joining a community dedicated to making a real, positive impact on the lives of individuals with disabilities. Here's why you should consider us:

- **Holistic Approach**: We believe in providing holistic care that goes beyond physical assistance. Our comprehensive support programs address the emotional, social, and psychological needs of our clients, allowing you to contribute to their overall wellbeing.
- **Professional Growth**: EDHCS is not just a job; it's a platform for continuous learning and professional growth. We invest in your development, offering cutting-edge training, mentorship, and opportunities for specialisation. As you expand your expertise, you'll find ample room for advancement within our organisation.
- **Inclusive Culture**: Diversity and inclusivity are at the heart of our organisation. We celebrate differences and create an inclusive environment where every team member's unique perspective is valued. Regardless of your background, gender, or ethnicity, you'll find a place where you belong.
- **Community Impact**: Working at EDHCS means being part of something larger than yourself. Our work doesn't just impact individuals; it transforms communities. By joining us, you'll play a crucial role in promoting independence, building relationships, and promoting social inclusion among those we support.
- **Team Collaboration**: We believe in the power of collaboration. At EDHCS, you'll work closely with a team of dedicated professionals, each bringing their expertise to the table. Together, we create an atmosphere of support, encouragement, and shared achievement.
- **Recognition and Appreciation**: Your hard work and dedication don't go unnoticed at EDHCS. We value and appreciate our team members, acknowledging their contributions regularly. Your efforts are celebrated, and you are recognized for the positive difference you make in the lives of others.

**Roster Management**:

- Allocate and assign staff to shifts, ensuring compliance with industrial agreements, contracts, and regulations.
- Understanding client service requests and support needs to accurately match support workers.
- Assess any request to make changes to agreed services and communicate to Service Delivery Manager for approval.
- Monitor and highlight any travel or expenses with Service Delivery Manager
- Maintain accurate record management within the rostering system aligned with the NDIS price guidelines.

**Communication**:

- Communicate schedules, shift changes and updates within legislative requirements.
- Update Support Workers in a timely and effective manner.
- Obtain and monitor staff availability to ensure efficiency.
- Seek approval for any changes to client shifts or service and document these changes in notes

**Conflict Resolution**:

- Respond to and address enquiries and scheduling conflicts promptly and professionally.
- Collaborate with service delivery manager, care coordinator or management to resolve issues and ensure continuity of service.

**Time and Attendance Tracking**:

- Monitor attendance, absenteeism, punctuality, and adherence to scheduled shifts.
- Collaborate with human resources and service delivery manager to record and track time off requests, sick leave, and other attendance related matters.
- Prepare accurate timesheets weekly and seek approval for travel and service time variances.

**Team Collaboration**:

- Work collaboratively with colleagues to support organisation goals and objectives.
- Communication any clients with complex mental health or challenge behaviour to management from initial point of contact or if any changes.
- Direct any staff member who has resigned to HR complete exit checklist.

**Skills & Experience**
- Proven experience with rostering and scheduling CRM systems, preferably in a healthcare or service-orientated environment.
- Proven ability to work in a high-pressure environment.
- Problem solving abilities, with a focus on resolving scheduling conflicts, staffing shortages and operational challenges.
- Experience in Disability Sector, Rostering or Administration.
- Strong organisational and time management skills with the ability to prioritise tasks whilst ensuring attention to detail and accuracy.
- Excellent communication and interpersonal skills, with the ability to interact ef