Customer Service Representative

Job DescriptionBlueScope is an Australian-born global success story spanning 15 countries.
Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.
We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.
We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.The OpportunityOur Lysaght business is looking for a Customer Service Representative to join the Toowoomba team.
Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.As a Customer Service Representative, you will be responsible for providing frontline support to our branch by efficiently managing customer enquiries received via phone, email, and in-person visits to our retail space.
Our diverse customer base includes both homeowners and professional builders, all seeking premium products and tailored solutions that reflect our commitment to quality and service excellence.What Will You Do?
Working with a friendly and inclusive team you will be a key contact for sales and service enquiries.
In addition, you will:interact with our customers via phone, email and face to face to manage a variety of enquiriesfollow-up on quotations and inquiries converting these into sales opportunitiescollaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetablenurture and grow relationships with customers to uncover new business and sales opportunitieslook at new ways of improving the customer experience and consistently improving the total value propositionMore About YouWith your positive attitude and willingness to grow and develop yourself in the role you will bring:experience working in a customer service environmenthigh attention to detail and ability to complete multiple tasks simultaneouslya strong customer focus with the ability to resolve issues effectively and efficientlya willingness to grow, learn and develop yourselfdemonstrated computer competency including MS OfficeEnjoy ongoing professional development and training, a competitive package including 14% superannuation, plus participation in our performance incentive program (quarterly bonus)
Why BlueScopeAs we're creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team.
At BlueScope, you'll:Learn and develop as you grow.
With opportunities tobuild skills specificto your role andaspirations,our lifelong learningculturewill support your future career pathways.Create innovative solutions.
Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.Experience connection and care.
Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.Deliver work that matters.
Every action you take matters in delivering for our customers and strengthening communities for the future.
We value what you do.At BlueScope, we offer work-life flexibility through our B-flex program.
We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives.
We encourage Women and First Nations people to apply.
We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.It's an exciting time in our history as, together, we work towards Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future."Come and discover us at us, creating strength for the future.Applications close 3 September 2025.
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