Customer Service

2 weeks ago

Toowoomba, Queensland, Australia CIVILMART Full time

Posted: 22/07/2025

Closing Date: 29/08/2025

Job Type: Permanent - Full Time

Location: Toowoomba

Job Category: Customer Service

Who We Are:

Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia's civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.

Job Description

At Civilmart, we understand that every customer interaction is an opportunity to build lasting relationships. As aCustomer Service Coordinatorbased at ourToowoombalocation, you'll play a vital role in delivering exceptional service by partnering closely with our Sales Representatives and broader network to manage the quote-to-revenue process. Your consultative approach, combined with deep knowledge of our products, systems, and services, will ensure timely, efficient outcomes that exceed customer expectations. This role is key to enhancing customer satisfaction, loyalty, and driving Civilmart's continued growth in the market.

Your Key Responsibilities

  • Professional and timely management of Customer orders and queries – phone, email, or walk ins – in a manner that meets and exceeds Customer expectations and business standards.
  • Qualify Customer need, influence and negotiate Customer expectation, while interpreting and sharing information about production timing and inventory availability.
  • Utilize existing systems to keep detailed records of interactions, enquiries and actions taken.
  • Ensure all Customer product/delivery elements are qualified and handed over to the Transport Coordinator in a timely manner to enable on time supply.
  • Partner with the Sales Representative to understand and gain intimacy of key projects, related project stakeholders, and delivery and freight agreements, to enable the co-ordination and successful delivery of all contractual promises.
  • Evolve effective Customer relationships with key project stakeholders, track project progress, schedule and conduct follow-ups as agreed to with key project stakeholders, and update project delivery schedules on Sales Orders to enable effective Inventory, Production and Despatch Planning.
  • Keep the Sales Representative, Production Planner and Despatch Office informed about project status/progress/issues that may impact Customer outcomes.
  • Create quotes and follow through to win/lose.
  • Partner with Sales Representatives and be their internal Customer Service support in addition to being the key internal contact for the Customers.
  • Resolve Customer complaints in a timely manner by clarifying the complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, updating the Customer, and following up with the Customer to ensure the resolution meets with the Customer satisfaction.
  • Purchase and manage stock levels of re-sale products
  • Actively identify and contribute to business process continuous improvements.
  • Be a role model by advocating and living by the Civilmart Values.

What You Can Expect

  • A competitive remuneration package
  • Meaningful responsibilities and the opportunity to take on exciting challenges
  • A company that actively supports your growth and career development
  • A collaborative and professional team environment
#J-18808-Ljbffr

  • Customer Service

    3 weeks ago

    Toowoomba, Queensland, Australia Aidacare Pty Ltd Full time

    Add expected salary to your profile for insightsIn this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.Role Title: Customer Service - ShowroomLocation:...

  • Customer Service

    4 weeks ago

    Toowoomba, Queensland, Australia Aidacare Pty Ltd Full time

    Add expected salary to your profile for insightsIn this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.Role Title: Customer Service - ShowroomLocation:...

  • Customer Service

    2 weeks ago

    Toowoomba, Queensland, Australia CIVILMART Full time

    Posted: 22/07/2025Closing Date: 29/08/2025Job Type: Permanent - Full TimeLocation: ToowoombaJob Category: Customer ServiceWho We Are:Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia's civil infrastructure supply chain by combining the...

  • Customer Service Specialist

    2 weeks ago

    Toowoomba, Queensland, Australia beBeeCustomerService Full time $80,000 - $110,000

    Civilmart and Infrastructure Products Australia have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia's civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.Job DescriptionDelivering...

  • Retail: Customer Service

    4 weeks ago

    Toowoomba, Queensland, Australia Telstra Full time

    Employment Type: PermanentClosing Date: 9 Mar 2025 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Retail: Customer Service

    4 weeks ago

    Toowoomba, Queensland, Australia Telstra Full time

    Employment Type: PermanentClosing Date: 9 Mar 2025 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Customer Service Representative

    2 hours ago

    Toowoomba, Queensland, Australia Bluescope Full time

    Job DescriptionBlueScope is an Australian-born global success story spanning 15 countries.Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.We're proud of brands, like COLORBOND...

  • Customer Service Professional

    2 weeks ago

    Toowoomba, Queensland, Australia beBeeCustomer Full time

    Job DescriptionAs a key member of our team, you will play a vital role in delivering exceptional customer experiences.Key Responsibilities:Support customers by being the first point of contact for our customersWork with customers to understand their evolving needs and challenges and identify the most suitable products and services.Ensure customers receive a...

  • Customer Service Representative

    2 weeks ago

    Toowoomba, Queensland, Australia BlueScope Full time $40,000 - $80,000 per year

    Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Customer Service Specialist

    2 weeks ago

    Toowoomba, Queensland, Australia Great Southern Bank Full time

    As our highly valued Customer Service Specialist based in Toowoomba your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.You'll make an impact by:Helping customer meet their financial goals through our great value savings, insurance and personal lending productsDeliver...