Guest Services Director

4 days ago

Perth, Western Australia beBeeHospitality Full time $95,605 - $118,755

We are seeking a seasoned hospitality professional to fill the role of Guest Services Manager. In this key position, you will be responsible for overseeing all property operations and ensuring exceptional customer service.

Key Responsibilities:
  • Managing day-to-day property operations with precision and finesse
  • Providing top-notch customer service and resolving guest-related issues efficiently
  • Leading Front Office Teams to achieve outstanding results
  • Maintaining Guest Services and Front Desk Performance Metrics
  • Cultivating a culture of excellence in customer satisfaction
  • Developing and implementing innovative strategies to drive business growth

A successful Guest Services Manager will possess a strong background in hotel operations, excellent communication skills, and the ability to lead high-performing teams. They will also have:

  • Experience in managing daily hotel operations
  • Current WA RSA and Driver's License
  • Exceptional leadership skills and people management experience
  • Previous hotel experience in guest services or front desk highly regarded
  • Superb communication and computer skills

The ideal candidate will be a charismatic leader who is passionate about delivering exceptional customer experiences and driving team success. If you are a motivated and ambitious individual looking to take your career to the next level, we encourage you to apply.

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