Guest Services Manager

Additional InformationFull Time roleJob Number25132367Job CategoryRooms & Guest Services OperationsLocationThe Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAPScheduleFull TimeLocated Remotely?
NPosition Type ManagementGuest Services ManagerWe are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you
Our CompanyMarriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe.
Learn about our 31 hotel brands at .
Find Your World.TMOur BrandThe more you travel, the more your well-being can get left behind.
But there's a place that doesn't come with that compromise.
Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs.
With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road.
Discover a place where you're given a choice, not just to get up, but to rise.Rise with Westin PerthThe Westin Perth is a luxury retreat, perfect for business and leisure travelers alike.
A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.You will be:Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
Representing property management in resolving any guest related situation.
Leading Front Office Teams Maintaining Guest Services and Front Desk GoalsEnsuring Exceptional Customer ServiceImplementing Projects and PoliciesIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Support with Rostering and Training of the Front Office departmentFocusing on Guest VoiceQualifications & experience:Experience in daily operations of a hotelCurrent WA RSA essential for this roleCurrent Drivers Licence, manual preferredHospitality experience is essentialMust be well organised, efficient and have excellent people skillsLeadership experienceYou are / have:Friendly, confident, vibrant and professional personalityPrevious hotel experience in the guest services, front desk highly regardedFull Time Australian working rightsExceptional communicator and guest orientated personaExcellent Computer and Office 365 knowledgeLife.
With the Works.
Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs.
With more leave, more benefits, and more perks.
Including:Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott BrandsFlexible work optionsHotel perks like accommodation and food & beverage discountsEnhanced superannuationTravel & stay benefits including eligibility into our Bonvoy loyalty programIncentive, recognition, and wellbeing programsExcellent career growth and learning opportunitiesAccess to EAP servicesWe look forward to reviewing your applications
Only successful candidate will be contacted.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.