Commercial Lending Operations Specialist

**About the Role**
- Prepare, review & finalise the preparation of facility agreements, antecedent documents (e.g. Security Agreement, Guarantor & Indemnity, and Undertakings) and/or instructions to panel solicitors according to delegation & documentation matrices within established service-level agreement parameters.
- Manage the triage, validation & verification and funding of internal & external settlements delivering an optimal time to cash outcome for our customers whilst managing operational risk within acceptable tolerances including managing & recording the use of a Delegated Approval Authority.
- Process all discharge requests for products across the Residential, Commercial & Corporate product offerings including for facilities managed for and on behalf of other financial institutions.
- Managing the registration of the banks security interests and, from time to time, solving for or remediating issues of priority for registered mortgages or for registrations on the Personal Property Securities Registry.
- Communicate with critical internal and external stakeholders throughout the documentation, settlement, maintenance and discharge of facilities to maximise the customer experience.
- Engage and contribute to team huddles, stand-ups or forums when required with a particular emphasis on highlighting continuous improvement initiatives, operational transformation opportunities or general efficiency measures.
- Exemplify the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking.

**About you**
- Competent in adherence to process and following procedures
- Focused on delivering an exceptional customer experience
- Current or previous experience in banking, finance or conveyancing
- Exposure to and basic knowledge of operational lending process lifecycles across Residential, Commercial or Corporate product offerings
- Basic understanding of legal, regulatory, compliance & industry requirements in a lending context
- Fundamental understanding of collateral management in a financial institution with basic experience in the requirements of registering mortgages in NSW, VIC, QLD, WA, ACT & TAS and over security interests on the Personal Property Security Register.
- Intermediate knowledge of Microsoft Office 365 suite of products
- Demonstrated ability to manage multiple technical platforms and able to employ manual workarounds when technical issues arise
- Excellent organisational skills and strong attention to detail
- Strong ability to work within a team environment and proven ability to utilise a growth mindset and positively contribute to the implementation of change at a team level

**About Us**
BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These