Workers Compensation Claims Advisor

10 hours ago

Melbourne, Victoria, Australia Emergency Services Telecommunications Authority (Esta) Full time

Job Function: Health, Safety & Wellbeing
- Date Posted: 28 Feb 2025
- Job Requisition ID: 2096
- Newly created position
- Flexible work arrangements available
- Permanent, full-time position

**About Triple Zero Victoria**:
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

**About the Role**:
The Claims Management Advisor is a key and active participant of the Health, Safety & Wellbeing team, providing organisation-wide support across a range of health, safety, wellbeing, early intervention and workers compensation matters.

A newly created role, the Claims Management Advisor is responsible for managing a diverse portfolio of Workers Compensation claims, ensuring the timely processing of claim entitlements in adherence to relevant policies and legislation.

Day to day responsibilities include:

- Liaising with line managers to accurately input the data required for the fortnightly pay authority for WorkCover pays.
- Maintenance of accurate Workers Compensation claim records to ensure that correct information is provided to payroll for calculation and processing.
- Communicating with TZV's WorkCover insurer in a timely manner as required. Educating and supporting line managers to ensure that accurate and timely information is provided.**About You**:

- Strong understanding of Workers Compensation governance, legislative requirements, and a customer-focused approach to managing claims effectively.
- Sound understanding of Workcover claims with demonstrated experience in Workers Compensation pays.
- Strong analytical and problem solving skills, with a can-do attitude.
- Strong interpersonal skills and the ability to work with a wide range of stakeholders.
- Excellent attention to detail and numeracy skills. Experience working in the Emergency Services or Health industries would be advantageous.**What We Can Offer You**:
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- 'Memberlink' discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

**How to Apply**:
**Applications must be submitted by 11.59pm, Sunday 16 March 2025.**

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