Workers Compensation Claims Coach
8 hours ago
EML is a leading workers compensation and personal injury claims management business, providing ongoing support to help people return to work.
The OpportunityAs part of our diverse team in Melbourne, you will make a positive impact on someone's life every day, feeling great satisfaction knowing your talent and hard work has a purpose.
You will use your previous experience across many facets of workers compensation to coach team members and provide creative and strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines.
Your Responsibilities- Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
- Assisting the claims teams in their achievement of performance measures
- Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
- Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
- Building and maintaining strong collaborative relationships with internal and external stakeholders
- Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.
- Strong technical experience within the Victorian workers compensation scheme is mandatory.
- Previous experience as a technical specialist or similar role in workers compensation claims is preferred
- Experience in managing relationships and competing stakeholder priorities
- Superior time management and negotiating skills
- Exceptional problem solving and strategic thinking skills
- Experience in coaching and supporting others
We value diversity and inclusion. EML offers career opportunities, flexible working hours, corporate wellbeing program, access to discounts, and comprehensive learning and development support.
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