Front Office Supervisor

2 weeks ago

Melbourne, Victoria, Australia Mantra Epping Full time

Located in Melbourne's fastest-growing residential and commercial growth corridor and designed by leading Australian architects and interior designers, **Mantra Epping** represents a new standard in corporate accommodation. Comprising 214 guest rooms across a range of styles, "state of the art" conference facilities for up to 500 delegates, and a full range of food & beverage facilities, all designed to ensure the ultimate stay experience.

We are seeking an energetic & enthusiastic Full Time **Front Office Supervisor **to join our Team.

**As our next Front Office Supervisor reporting directly to Rooms Division Manager, you will**:

- Assist in leading the Front Office Team to deliver an incomparable service experience
- Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
- Always uphold a positive, can-do energy pertaining to guest and workplace challenges
- Provide a structured and consistent on-boarding and training experience for Front Office team members
- Ensure the Front Office team provides the prompt and efficient service whilst also maximising occupancy levels and up-selling the property
- Follow all company and department policies and procedures
- Ensure appropriate Occupational Health & Safety standards and practices are maintained

**What we are looking for**:

- A person who is looking to take that next step towards a managerial position
- A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
- The ability to multi-task, work well under pressure, and think on your feet to resolve issues and guest complaints is essential
- A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

**Salary**: $26.31 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Shift work

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Epping, VIC 3076: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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