Front Office Supervisor

2 days ago

Melbourne, Victoria, Australia Avani Full time

Company Description

Contemporary, relaxed and imaginative. AVANI Hotels & Resorts provides the right space for a relaxed and inspired getaway. Authentic, sustainable dining nourishes our guests and stylish, comfy rooms are where their dreams are made.

**Job Description**:
**Avani Central Melbourne Residences **is looking for a professional and experienced Front Office Supervisor to join the team on a full time basis.

In this role, you'll have the opportunity to deliver an exceptional customer experience every day. You'll be responsible for all activities relevant to the Front Office department, such as the reception duties, guest check in/out, managing and booking reservations and assisting guests during their stay. You will also be responsible for guiding and supporting the existing Guest Services team, as well as managing and resolving guest complaints in a timely and professional manner.

**Qualifications**:
**To be successful you will have**:

- Previous Front Office Supervising experience
- Previous experience working within a Customer Service/ Customer Facing position
- Excellent written and verbal communication skills
- Exceptional customer service skills
- An unwavering positive attitude
- Professional presentation

**Study for free and receive $1000**

Oaks Hotels will support you obtain a Certificate III or Certificate IV in Hospitality whilst you work with us.
- Receive a nationally recognised certificate
- Attend training during work hours
- Network with team members across hotels
- On completion, you will receive $1000 AUD
- Please enquire with the hiring manager for eligibility details and terms and conditions.

Additional Information
**Join our positive and vibrant team and be rewarded with these team benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts.
- Additional paid leave including Birthday, Vaccine and Study leave
- Career progression & education assistance
- Wellbeing programs (Uprise)
- Reward & Recognition programs

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

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