Front Office Supervisor

**Additional Information**
**Job Number**25149119
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

The Westin is committed to empowering guests to enhance their well-being when they need it most, while travelling. As Westin associates, we rise to make each day better for our guests, our communities, and each other. Discover a place where work feels meaningful and every day is an opportunity to grow. Join us as a **Front Office Supervisor** and lead our Front Office team in delivering exceptional guest experiences, while being supported by career growth opportunities in a people-first environment.

**About You**
- Passionate about delivering exceptional hospitality and guest service
- Strong background in front office, reservations, or related guest services operations
- At least 1 year of supervisory experience, with proven ability to support and lead a team
- Excellent communication and interpersonal skills, able to engage with both guests and associates professionally
- Skilled in handling guest concerns, resolving issues, and ensuring satisfaction
- Organized and detail-oriented, with strong skills in managing reports, accounts, and payment processes
- Confident in using property management systems (PMS) and POS systems to enter, locate, and manage information
- Able to train, coach, and motivate associates while serving as a role model
- Flexible and proactive, with the ability to adapt in a fast-paced environment
- Full working rights in Australia

**About the Role**
- Oversee and support all aspects of guest check-in and check-out, including verifying identity, securing payment, assigning rooms, and issuing keys
- Set up accurate guest accounts, ensuring billing, rates, and market codes are correct, and document any exceptions
- Enter and manage loyalty program information, ensuring a seamless guest experience
- Process payments, vouchers, charges, and cash handling procedures, including balancing, drops, and cashier closing reports
- Compile and review daily reports, logs, and contingency lists
- Respond to guest requests, follow up to confirm resolution, and provide accurate property information and directions
- Assist in training, evaluating, and coaching associates to achieve performance standards
- Promote teamwork by maintaining positive relationships and serving as the first point of contact for employee concerns under the Guarantee of Fair Treatment/Open Door Policy
- Enforce company policies, health and safety requirements, and security procedures, including reporting accidents and unsafe conditions
- Support guests with disabilities and ensure all guest needs are anticipated and met with genuine care
- Maintain professional appearance, protect company assets, and ensure confidentiality of proprietary information
- Perform other reasonable duties as assigned by supervisors

**Our Benefits**
- Exclusive staff discounts on food, beverage, and hotel stays across Marriott International for you, your family, and friends
- Access to _Life with the Works_ program, offering flexible working hours and locations, sabbatical leave, and paid leave during your birthday month
- Opportunities for growth, development, and progression with internationally recognised training programs and global career pathways
- Genuine care for your physical, emotional, and financial well-being through our Employee Assistance Program
- Employee referral incentives for recommending friends to join the team
- Be part of the largest hotel network in the world, where equality, diversity, and inclusion are core values
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._