Front Office Supervisor

5 days ago

Melbourne, Victoria, Australia Minor International Full time $72,000 - $90,000 per year

We are seeking to appoint a Front Office Supervisor at Oaks Melbourne on Market Hotel on a full-time basis. This is an exciting opportunity for an experienced customer service professional to join a dynamic team, with a range of excellent benefits available.

About the Role:

  • Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
  • Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
  • Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
  • Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
  • Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Hourly Rates (excluding super)

Monday - Friday: $36.09 per hour

Saturday: $36.09 per hour

Sunday: $43.31 per hour

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