Records Officer, Client Services

7 days ago

Ballarat, Victoria, Australia Corrections Victoria Full time

**Join Victoria's newest correctional facility in an ongoing full-time role**
- **Manage the efficient delivery of prisoner records services at Western Plains**
- **Experience a dynamic and innovative workplace**
- **Help shape operations for the future of corrections**

Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody.

Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody.

Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility.

**About the role**

The Records Officer, Client Services is part of the Workforce and Prison Services team, dedicated to delivering services support to prison operational teams and people in custody.

The role is responsible for ensuring the compliant, efficient and client focussed delivery of prison records across the facility. The Records team is part of the broader Client Services team and supports the centre in several service areas, including:

- mail
- prisoner property
- prisoner finance
- gatehouse customer service
- operational logistics
- prisoner records
- prison internal transport

In the role, you will ensure all processes are compliant with legislative and organisational requirements. You will assist the Supervisor, Client Services in improving prison services to support custodial operations at Western Plains. You will liaise with stakeholders across the facility including staff, clients, and people in custody.

The role involves direct contact with the people in our care and may involve weekend, morning and afternoon shift work, with remuneration supplied. As the role is customer-facing, you will be required to work on-site with no working from home capacity.

**About you**

You are highly organised and can prioritise, manage workloads and work productively with mínimal supervision. Your exceptional customer service skills enable you to engage confidently with people in our care, staff, and visitors to the centre.

You bring advanced computer skills, including proficiency in Microsoft Office and the ability to design electronic tools that improve process efficiency, enhance data accuracy, and minimise duplication. Knowledge and experience with E-Justice and PIMS systems would be an advantage.

**To learn more about this role before applying, please read the attached position description.**

**How to Apply**

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

  • Client Services Officer

    1 week ago

    Ballarat, Victoria, Australia Findex Full time

    Grow your career. Develop your skills, along with your personal brand. Collaborate with your colleagues, working from home and/or the office.Findex is building a workplace that is unrestrained by geography and hierarchy. A workplace that is connected through technology. A workplace that values your needs and allows you to be the best version of yourself.We...

  • Client Services Officer

    2 weeks ago

    Ballarat, Victoria, Australia Country Hearing Care Full time $70,000 - $120,000 per year

    We are seeking an experienced Client Services Officer to support our Ballarat / Sebastopol clinic.This successful applicant will be responsible for:· Maintaining appointment schedule· Greeting and liaising with our clients· Generating invoices and processing client payments· Managing client health information· Minor hearing aid maintenance· Answering...

  • Prison Record Coordinator

    7 days ago

    Ballarat, Victoria, Australia beBeeClient Full time $89,325 - $98,750

    Job Summary">The Records Officer, Client Services plays a vital role in our team, ensuring the delivery of prison records is compliant, efficient and client-focused across the facility.">This position involves direct contact with individuals in our care and may require weekend, morning and afternoon shift work. As the role is customer-facing, you will be...

  • Junior Client Service Officer

    2 weeks ago

    Ballarat, Victoria, Australia Employment Hero Full time

    The Support People is a leading registered NDIS provider in regional Victoria, creating an inclusive world where people with disability live the life of their choosing with our support. The Junior Client Service Officer is a key support role for the delivery of our NDIS Participant services. The NDIS Client Service Officer plays an integral part in ensuring...

  • Client Services Officer-Ballarat

    2 weeks ago

    Ballarat, Victoria, Australia eQuality Support Full time $60,000 - $80,000 per year

    Job Title: Client Services Officer Location: Ballarat About Us: Join eQuality Support and be part of a passionate, team-oriented community dedicated to creating positive change in the lives of clients. We are a provider of Supported Independent Living (SIL) services, committed to empowering individuals to live independently with the support they need...

  • Client Service Manager

    7 days ago

    Ballarat, Victoria, Australia beBeeAdministrative Full time $80,000 - $87,000

    Service Coordinator Role\We are seeking a highly organized and detail-oriented Service Coordinator to join our team. This role is ideal for someone with strong administrative skills, a proactive mindset and passion for delivering high-quality services in the NDIS or community services sector.\Key Responsibilities:\\ Coordinate and manage individualized...

  • Records Management Professional

    2 weeks ago

    Ballarat, Victoria, Australia beBeeRecordkeeper Full time $116,000

    Job Title: Corporate Records Team LeaderThis leadership role is responsible for identifying, designing, building, implementing, and delivering information and records management services in accordance with recommendations and advice from the Public Records Office of Victoria, and relevant legislation from the Victorian and Federal Governments.Ensure the...

  • Client Services Support Officer

    2 weeks ago

    Ballarat, Victoria, Australia Corrections Victoria Full time

    **Join Victoria's brand-new correctional facility in an ongoing full-time role**:- **Deliver essential services support to operational teams and prisoners across Western Plains**:- **Experience a dynamic and innovative workplace**:- **Multiple positions available**:- **Relocation support may be available for the successful applicant**Western Plains...

  • Client Services Administrator

    1 week ago

    Ballarat, Victoria, Australia Findex Full time

    We are looking for a driven and enthusiastic Administrator to join the team in Ballarat in a permanent full time position.**Client Services Administrator - Ballarat**- **Collaborative, supportive social team - come join us**:- **Outstanding culture, great mentors, ongoing development opportunities**:- **Internal progression first mindset - build your...

  • Vps3 Client Support Officer

    2 weeks ago

    Ballarat, Victoria, Australia Department Of Families, Fairness And Housing Full time

    THE ROLEThe Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely...