Client Services Officer-Ballarat

Job Title: Client Services Officer

Location: Ballarat

About Us:

Join eQuality Support and be part of a passionate, team-oriented community dedicated to creating positive change in the lives of clients. We are a provider of Supported Independent Living (SIL) services, committed to empowering individuals to live independently with the support they need Working with us means helping to drive the future of disability services with the same commitment and passion that defines our staff.

We are committed to fostering a supportive environment that encourages career growth and development. We are an equal opportunity employer, committed to attracting and retaining a diverse workforce that reflects our community.

A career at eQuality Support offers a challenging and rewarding experience, where you will have the opportunity to grow, thrive, and reach your full potential.

Join us and make a difference every day.

About the role:

We are seeking an experienced Client Services Officer to join our team. In this people focused role, the Client Services Officer is responsible for maintaining an environment that supports positive relationships with a portfolio of clients and their key stakeholders, to achieve client goals and outcomes.

You will oversee disability support workers who provide personalised support to clients in SILs with higher support needs needing 24x7 support. This includes challenging behaviours, mental health and autism spectrum disorder. You will play a vital role in ensuring their unique goals are met through the co-ordination of client care between support coordinators, allied health and our teams, fostering an environment of respect, dignity and independence.

If you're passionate about making a positive impact and supporting individuals to live their best lives, we'd love you to join us and co-ordinate the program management of our valued clients.

What will I be doing?

• Oversee the day-to-day support needs of our clients in Supported Independent Living (SIL) programs including coordination and collaboration with care teams.

• Collaborate with clients, fostering an understanding of their needs and aspirations to explore options and develop actions that best meet their sup-port needs and personal goals.

• Advocate internally and externally to ensure systems and services protects the rights of the clients and give greatest client control over decision making.

• Promote capacity building and social inclusion to maintain and promote independence.

• Day to day communication and supervision of Disability Support Workers.

• Monitor and ensure appropriate and timely resolutions of client complaints and issues.

• Assist and support clients through their transition to eQuality Support.

• Work as part of a rotating on-call roster, which involves responding to escalated staff calls.

About You

You are a warm supportive person who is great at using a variety of IT systems. You have experience in the disability sector and leading people.

Essential

• Minimum Certificate IV qualification in relevant area e.g., Disability, Community Services or Aged Care.

• Minimum 2 years relevant work experience in aged care or a disability support provider.

• Victorian driver's licence.

• Current First Aid and CPR certificate.

• Current NDIS Workers Screening Check.

• Proven ability to provide quality support to clients.

• Excellent written and verbal communication skills.

• Excellent personal organisation and time management skills.

• Good initiative and the ability to identify and prioritise tasks, and a willingness to be flexible.

• Commitment to customer service and supporting clients to enhance independence and meet personal goals and support social interaction.

• A high-level of computer literacy (e.g., Microsoft Office, Outlook, Teams, Smartsheet).

• Reliability, honesty, and integrity.

Desirable

• Experience working in a community, residential and environment.

• Preferably tertiary qualifications, currently studying or equivalent experiences.

• Experience with high needs clients and Behaviours of concern.

• Awareness of relevant legislation (such as the Disability Act 2006, or the Department of Health and Human Services' ISO Standards).

What's in it for you

Join a collaborative, high-performing organisation where your contributions are truly valued. As part of a leading and innovative industry player, you'll be working with a talented and engaged Client Services team, making a real impact across the company. Your valued skillset will help shape the businesses continued growth journey, supporting an environment that fosters collaboration, innovation, and success.

How to Apply

At eQuality Support, we embrace individuality and differences in gender, age, ethnicity, race, cultural background, disability, faith and sexual orientation. We strive to provide a recruitment experience that's fair, inclusive and accessible. We encourage all suitable applicants to apply for this role.

For any accessibility needs to be considered during the recruitment process, please let us know at [email protected]

For specific questions about this role, please contact Cathy at [email protected]