Client Service Manager

2 days ago

Ballarat, Victoria, Australia beBeeAdministrative Full time $80,000 - $87,000
Service Coordinator Role\

We are seeking a highly organized and detail-oriented Service Coordinator to join our team. This role is ideal for someone with strong administrative skills, a proactive mindset and passion for delivering high-quality services in the NDIS or community services sector.

\Key Responsibilities:\
  • \
  • Coordinate and manage individualized service agreements and associated documents.\
  • Liaise directly with clients, families and support coordinators to clarify service requirements.\
  • Ensure services are delivered in accordance with guidelines and contract terms.\
  • Track service performance and identify any discrepancies or delays.\
  • Maintain up-to-date and accurate client data, documentation and records within internal systems.\
  • Support financial functions such as budgeting and invoice tracking related to service delivery.\
  • Manage contract variations, renewals, terminations and other administrative updates.\
  • Prepare compliance reports, audits and documentation as required by regulatory bodies.
\Requirements:\
  • \
  • Proven experience in contract administration or similar roles within NDIS, disability services or community organizations.\
  • Sound understanding of NDIS frameworks, compliance obligations and funding models.\
  • Excellent interpersonal and communication skills with ability to build strong relationships across clients and teams.\
  • Strong attention to detail and organizational capabilities.\
  • Proficiency in Microsoft Office Suite and experience with CRM or case management systems.

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