Client Services Support Officer

4 days ago

Ballarat, Victoria, Australia Corrections Victoria Full time

**Join Victoria's brand-new correctional facility in an ongoing full-time role**:

- **Deliver essential services support to operational teams and prisoners across Western Plains**:

- **Experience a dynamic and innovative workplace**:

- **Multiple positions available**:

- **Relocation support may be available for the successful applicant**

Western Plains Correctional Centre (Western Plains) is Victoria's newest maximum-security correctional facility, designed to house up to 1,248 people in custody.

Western Plains is a multi-purpose facility that adapts to the evolving needs of Corrections Victoria. It features purpose-built modern amenities including medical wards, a cultural centre and vocational training facilities. It also utilises cutting-edge technology to keep the facility secure, allowing staff to focus on supporting the rehabilitation of people in custody.

Western Plains will open mid-2025 and Corrections Victoria are now recruiting key roles to help shape the future operations of the facility.

**About the role**

Client Services Support Officers provide service and support to prisoners, visitors, and all staff, with the shared goal of creating a safe and rehabilitative environment and the delivery of a prisoner centric operating model. Team members require a strong focus on customer service, teamwork, integrity, accuracy, compliance and timeliness.

This position may require direct prisoner contact, and you may be required to work flexible hours including weekends and public holidays and attend to urgent work as required. Appropriate remuneration will be applied for the above in accordance with the Victorian Public Service Enterprise Agreement 2024.

This is a multiskilled role, working as part of a team, where communication and an ability to resolve problems as they present themselves will be critical. Experience in industries such as warehouse / stores, retail or other customer service environments will be an asset.

**To be successful in this role you will have**:

- Experience working with relevant legislation, policies, procedures, guidelines and regulations including occupational health and safety practices
- Well-developed computer literacy and/or knowledge of CV operating systems would be advantageous
- Demonstrated expertise in all aspects of the role

To learn more about this role before applying, please read the attached position description

**How to Apply**

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work

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