High-Intensity Disability Support Worker

**About Us**

EddenRose Community Services is a registered NDIS provider based in Melbourne. We offer high-quality, person-centred disability support services to participants with complex needs. Our approach is grounded in the NDIS Code of Conduct and guided by the values of dignity, respect, choice, and inclusion. We are committed to the highest standards of safety, compliance, and participant wellbeing.

**Position Overview**

We are seeking a reliable, emotionally resilient, and trauma-informed **Disability Support Worker** to provide **high-level personal and behavioural support** to an adult NDIS participant with **paraplegia, chronic pain, catheter use, and behaviours of concern**. This is a 2:1 support role requiring experience with **clinical care tasks, behaviour management**, and strict adherence to **privacy, compliance, and safety protocols**.

**Key Responsibilities Clinical & Physical Support**
- Perform hoist-assisted transfers (sling, 2-person technique)
- Deliver catheter care, bowel management, and continence support
- Reposition participant every 2-4 hours to prevent pressure injuries
- Assist with personal hygiene, dressing, and grooming
- Administer and monitor medications as per the care plan
- Follow strict infection control and manual handling protocols
- Monitor pain, wounds, and health status; report any concerns promptly

**Behavioural & Emotional Regulation**
- Implement behaviour support strategies with professionalism and consistency.
- De-escalate incidents using trauma-informed, respectful approaches
- Maintain professional boundaries while promoting participant choice
- Communicate clearly and calmly, even in high-pressure situations

**Daily Living & Community Participation**
- Support with meal preparation and feeding where required
- Assist with light domestic duties (laundry, cleaning, tidying)
- Accompany participant to medical appointments and community outings via accessible transport
- Encourage meaningful engagement with daily routines and goals

**Overnight Active Support**
- Provide active overnight support for toileting, repositioning, and urgent needs
- Remain alert and responsive during all overnight shifts
- Document progress notes thoroughly and accurately after each shift

**Essential Skills & Attributes**
- Experience with high-intensity personal care and challenging behaviours
- Emotionally grounded with strong boundary-setting and de-escalation skills
- Respectful of participant privacy, autonomy, and decision-making rights
- Committed to compliance with NDIS Practice Standards, Code of Conduct, and the Privacy Act
- Capable of working independently and within a support team
- Excellent communication, observation, and documentation skills

**Mandatory Requirements**
- Certificate IV in Disability, Individual Support, or equivalent in Health/Human Services
- **Mental Health First Aid Certification**:

- HLTAID011 First Aid and HLTAID009 CPR
- NDIS Worker Screening Check
- Working with Children Check - Employer version
- Current National Police Clearance
- Infection Control and Manual Handling Training
- Valid Australian Driver's Licence and access to a comprehensively insured vehicle
- Triple COVID-19 vaccination (including booster)

**Highly Regarded**
- Experience with dual diagnosis, ABI, or trauma-informed care
- Experience supporting participants with substance use history or self-neglect
- Familiarity with catheterisation, wound care, stoma care
- Understanding of NDIS documentation and incident reporting requirements

**Safeguarding and Compliance**

This role requires full compliance with:

- **NDIS Code of Conduct**:

- **NDIS Practice Standards**:

- **Privacy Act 1988 (Cth)**:

- **Fair Work Act 2009**:

- All EddenRose Community Services policies and procedures

All employees are expected to uphold the rights, dignity, and safety of participants and report concerns or incidents in accordance with legal and organisational requirements.

**Important Note**

This role is **not suitable for inexperienced or entry-level applicants**. We seek mature, professional individuals who can effectively manage complex physical and emotional care needs while upholding high standards of documentation and compliance.

**Join Our Team**

If you are confident in your ability to deliver complex care with empathy and professionalism, we encourage you to apply. Help us continue **putting people first** at EddenRose Community Services.

**Job Type**: Casual

Pay: $37.00 - $40.00 per hour

**Benefits**:

- Employee mentoring program

Schedule:

- On call

Supplementary Pay:

- Penalty rates

Work Location: In person