Manager Technical Solutions

1 week ago

Melbourne, Victoria, Australia Xylem Full time

Join Xylem in the global mission to #LetsSolveWater As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem's focus is to be the leading global provider of efficient and sustainable water technologies. We listen, learn, and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.

Xylem is looking for a Manager Technical Solutions at our Melbourne or Sydney Location. The Manager of Technical Solutions will be responsible for leading and delivering exceptionaltechnical support and guidance for customers, partners, and distributors across the Australia and New Zealand region for our Sensus metering solutions. This role aims to ensure the seamless operation and optimisation of our water metering solutions, including IoT water meters, platforms, and networking, by leveraging advanced technical expertise in metrology and IoT devices.

The role:

- Providing expert engineering support to address technical customer queries across us metrology and Sensus portfolio.
- Supporting the Product & Application Manager in testing new roadmap items / features across the product range.
- Developing and managing detailed technical responses for tenders.
- Overseeing end-to-end RMA processes to ensure efficient resolution and customer satisfaction
- Triaging and diagnosing metering queries and issues with precision and efficiency.
- Offering direct, high-quality technical guidance to tier 1 utilities, partners, and distributors.
- Maintaining and building robust knowledge base articles and best practices.
- Conducting training programs to enhance technical proficiency for customers and partners.
- Driving innovation through solution selling that aligns with customer needs and
business goals.

About you:

- Minimum 5 years' experience in tier 1 technical support / engineering roles
- Bachelor's degree in engineering or technology qualifications desired
- ITIL or equivalent desired
- Excellent interpersonal skills with the ability to successfully communicate with customers.
- Moderate level of regional and state travel is required which includes field site work and
customer engagement.

**Benefits**:

- Training and Career Development
- Company Bonus Program
- Subsidised Health Insurance for you and your immediate family
- Gym Membership discounts and other wellbeing benefits
- Company funded Income Protection.
- Opportunity to make a difference and become part of Xylems volunteer program "Watermark".

Interested and have the right attitude but don't quite have all the requirements? Don't be discouraged as we can train you

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

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