Services Quality Manager

Join a high performing leadership team, that has purpose and heart
- Work with exciting and leading technology stacks
- Enjoy genuine flexibility with hybrid working

**Building Bright Futures**

We're not who you think we are.

Our focus on building a brighter future for Australia's veterans is as strong as ever, and we're doing it in amazing and innovative ways From evidence-based interventions that make a real difference to veterans' quality of life, to a best-in-breed tech platform that supports and enables veterans through membership, service delivery, and our Sub Branch network.

With Australia's most successful prize home lottery backing us, you'll have access to the best technology, skilled co-workers and interesting projects that will allow you the opportunity to grow your career with us.

**About the role**
The Services Quality Manager will lead the development, implementation, and monitoring of the RSLQ Services Quality Standards Framework. They will lead the development and implementation of the Continuous and Quality Improvement model in accordance with accreditation and lead the key quality improvement initiatives, projects, and activities to meet these standards, supporting regulatory compliance, and improving client experience in accordance with our mission, vision, and values. This role is a
**full time 12-month contract** based in our Fortitude Valley Office.

More specifically, the role's purpose is to:

- Review current and future safety and governance requirements for services in RSLQ
- Develop and lead a quality improvement process including all accreditation processes
- Provide effective leadership in services quality and risk management to assist Service Managers to continuously review their practices.

**Key Accountabilities**
- Develop and implement the Services Quality Standards Framework for RSLQ.
- Develop relevant governance and quality improvement processes and lead the implementation of these
- Lead all accreditation processes
- Identify and support implementation of improvement activities to meet the services standards

**About you**

Additional requirements include:

- A high level of accuracy and attention to detail
- Demonstrated strong coordination and administrative skills
- Demonstrated ability to build relationships with internal customers & stakeholders as well as external
- organisations
- Demonstrated ability to set priorities and effectively manage multiple tasks from multiple individuals
- A minimum of 5 years post-graduate experience in quality or accreditation
- A current Australian drivers' licence
- Excellent working knowledge and use of Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Demonstrated solid interpersonal, oral, and written communication skills, with the ability to consult, communicate and problem solve effectively
- Tertiary qualification in a relevant discipline (health management or community services) desirable

**Benefits**

Not only do we offer genuinely flexible work arrangements, but we also have a high focus on career development with dedicated L&D funding, and our Benefits Hub provides discounts to hundreds of stores and services that can save you money

What else makes us great:

- Work in an environment that values all voices - have an influence, be the difference
- Work in an empowered workforce - your new ideas are encouraged, heard and valued
- Operate in an Agile test and learn culture - fail fast, learn quick
- Have fun while you work - enjoy regular social and team activities and a dog friendly office
- High performance incentive programs - be rewarded for exceeding your goals
- Parking reimbursement and central location close to public transport

Some organisations say it, but RSL Queensland really means it - you will truly be working amongst committed, passionate and talented professionals. Every day, you will push the envelope as we work together towards our goal of delivering a bright future and enduring legacy for all veterans and their families.