Hospital/Service Quality

Hospital / Service Quality & Safety Manager

Apply now Job no : 503708

Work type : Permanent

Location : Rockhampton

Categories : C-Suite & General Management, Consulting and Strategy, All other

Mater Private Hospital Rockhampton has an exciting opportunity for a Hospital / Service Quality and Safety Manager to join the team in a permanent full-time role.

The Quality and Safety Manager is part of the Senior Leadership Team and reports directly to the General Manager.

You will be responsible for activities related to Quality and Clinical Safety Management and accreditation across the hospital / service, which are essential for licensing, service level agreements, and contracts. The position will be embedded within the services it works with, responsible for all aspects of clinical quality and safety for that service.

This role focuses on quality systems, consumer experience, and managing clinical risk / safety. It involves working collaboratively with staff and managers / clinicians to ensure quality governance systems are in place, clinical risk frameworks are functioning effectively, and there is a cycle of continuous improvement in delivering high-quality healthcare.

• Lead, develop, implement, and maintain an organisational-wide quality system.
• Manage the organisation's quality management system, ensuring compliance with accreditation standards.
• Work with Management to monitor and prepare for accreditation for all services.
• Support a culture of understanding and compliance with quality, clinical risk, and patient safety guidelines to meet accreditation standards and legislative obligations.
• Lead and manage annual quality audits, review and maintain audit tools.
• Analyse audit results, create improvement plans, and act on findings and recommendations to ensure compliance.
• Manage the document control system, ensuring compliance and proper management of records.
• Implement an internal audit schedule to minimize risks and ensure compliance with standards.
• Manage clinical indicator collection and maintain incident and risk registries.
• Coordinate surveys for doctor, staff, and patient experience as required.
• Evaluate and prepare reports on staff/clinician satisfaction, clinical indicators, incidents, risks, patient feedback, audits, and quality improvements.

To succeed, you will demonstrate:

• Relevant qualification and substantial experience (up to 5 years) in managing organisational, clinical governance/quality systems.
• Experience in leading, implementing, and maintaining quality management systems and improvement measures.
• Experience evaluating workplace practices against accreditation standards and policies.
• Risk and change management experience.
• Knowledge of maintaining accreditation status and compliance standards.
• Leadership skills and the ability to influence others.
• Advanced skills in software and data analysis.
• Excellent interpersonal skills for building professional relationships.
• High-level written communication skills.
• Conceptual and analytical ability, initiative, and independent judgment.
• Planning and policy development skills.
• Understanding of healthcare policies affecting quality and risk.
• Knowledge of contemporary quality and clinical risk management.
• Experience in the healthcare sector.
• Postgraduate qualifications in a related field.

Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients annually across 11 (soon to be 12) hospitals. We lead in healthcare, education, fundraising, philanthropy, and research — and it's our people who make the difference.

We seek passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organization that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits.
• Grow your career with industry-leading training and professional development through Mater Education.
• Access wellbeing support via our Employee Assistance Program and on-site pastoral care teams.
• Benefit from health and wellbeing services with a corporate discount on private health insurance.
• Enjoy exclusive discounts on dining, retail, travel, and accommodation.
• Stay active with discounted gym memberships via the Fitness Passport program.
• Convenient, discounted on-site parking.
• Enjoy reduced prices at campus cafés and coffee spots.
• Join Queensland's largest and most innovative not-for-profit healthcare team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Learn more about living in Central or North Queensland by visiting our Local Living page.

Applications close on Friday, 5th September 2025. We may contact applicants before the closing date; please apply now

Mater is committed to staff wellbeing, supported by flexible and remote working policies.

Please Note : We will not require support from recruitment agencies at this time. Only direct applications will be considered.

Mater Group values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from all backgrounds and abilities.

Advertised : 22 Aug 2025 E. Australia Standard Time

Applications close : 05 Sep 2025 E. Australia Standard Time

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