Outpatient Business Practice Improvement Officer

About the role
Research, design and implement improvements in patient access to outpatient services across Metro North Hospital and Health Service Outpatient departments.
About you
- Respect - demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all
- Teamwork - collaborates effectively, develops talent, values differences and builds effective teams to bring about best use of resources to deliver healthcare
- Compassion - is patient / client focussed, demonstrates self-awareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients
- High Performance - cultivates innovation, is action oriented, drives results and supports Metro North Health's vision and purpose to exceed expectations of our patients and stakeholders
- Integrity - demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard
- Ability to prioritise tasks and to effectively monitor and coordinate staff to achieve outcomes and to meet deadlines
- Highly developed interpersonal skills including demonstrated ability to consult and communicate with staff at all levels and proven ability in negotiation and influencing, conflict resolution consultation and communication skills to act in an advisory role, build and maintain effective collaborative relationships with internal and external stakeholders and health service partners with demonstrated ability to both participate in a team environment and work autonomously
- Highly developed written communication skills, including ability to consult with personnel at all levels in the organisation, external organisations and professional groups, ability to communicate technical information to a non-technical audience, and report writing skills
- Highly developed ability in monitoring performance and reporting on key performance indicators in a complex and diverse operating environment
- Ability to provide authoritative written advice to Executive and senior management on a range of complex organisational issues and ability to prepare complex ministerial briefings and reports
- Problem solving skills, including the ability to proactively analyse situations and identify and successfully implement practical and innovative strategic and operational solutions
- High level ability to develop, implement and manage organisational change and organisational effectiveness initiatives
- Ability to project manage service improvements in a complex health service delivery setting through stages of development, coordination, implementation and evaluation
- Knowledge of and the ability to actively participate in a working environment supporting contemporary quality human resource management issues, including equal employment opportunity and anti-discrimination

Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging