Product Support Advisor

2 weeks ago

Singleton, Australia Liebherr-Australia Pty. Ltd. Full time

**Responsibilities**:

- Diagnose and repair electrical, mechanical, and hydraulic faults on Liebherr excavators (various models including R9250, R9400, R9600, R9800, and R996B).
- Assist with major and minor services to site machines.
- Manage warranty jobs and support with site claim submissions.
- Conduct machine health assessments and generate comprehensive reports.
- Maintain accurate documentation (timesheets, maintenance requests, site-specific reports).
- Promote Liebherr as a solutions provider, exceeding customer expectations.
- Ensure clear communication with customers, keeping them informed of all relevant information.
- Collaborate effectively with supervisors and tradespeople.
- Coach and mentor Liebherr and customer technicians.

**About You**:

- Trade Qualified - Certificate III in Mobile Plant Technology (AUR31220-01) or equivalent.
- Demonstrated experience and expertise with Liebherr excavators or similar equipment is highly regarded.
- Exceptional diagnostic and fault-finding skills.
- Strong customer support experience.
- Excellent communication and interpersonal skills.
- Self-motivated with a commitment to quality execution.
- A current driver's license.

**Additional Qualifications (Highly Regarded)**:

- Additional Low Voltage Training
- MDG25 certification
- Working at Heights certification
- Certificate IV Engineering (Fluid Power)

**Our Offer**:
**Benefits**:
We offer a competitive salary and benefits package, with opportunities for career development in a dynamic and growing industry.

**Locations**:
**Ready to Join the Team?**

If you're a highly skilled technician with a passion for heavy machinery and a dedication to exceptional customer service, we encourage you to apply

**Please note**: While some of the excavator models serviced may differ based on location, your qualifications and transferable skills will be highly considered.

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

**Location**:
Liebherr-Australia Pty. Ltd.

6 Woodland Road

2333 Singleton

Australia (AU)

**Contact**:
Lisa-Jayne Davis

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