Application Support Consultant

5 days ago

Brisbane, Queensland, Australia Esri Australia Full time

**Work options**: Hybrid
- We deliver the best GIS solutions in the world, with the brightest minds on the map._

We work with the most passionate people and cutting-edge technology that empowers communities and drive lasting change.

What are the issues that matter most to you? Climate change, national security, disaster response ?

At Esri Australia you will work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

- The most powerful GIS technology and solutions.
- Driven, talented, and passionately curious people.

Here we connect them, and that's how we achieve incredible things for communities, economies, and for your career.

**About the Role**

Join our high performing team that values curiosity, fosters continuous learning, and empowers your ideas to shape the future of GIS

Your key responsibilities will include:

- Perform incident management, problem management and change management processes in line with the ITIL best practice service delivery framework to resolve technical issues.
- Understand our client's business needs and specific requirements, and monitor, operate and optimise their GIS Solutions.
- Help clients create value by identifying, understanding, and articulating solutions for issues by means of relevant technical expertise including ArcGIS Enterprise and other related ArcGIS technologies.
- Maintain a knowledge base of the clients' environment, supported customisations and common issues, ensuring that the documentation is accurate and of a high quality.
- Support the post incident review process, identifying root causes and fixes/preventions for high priority incidents.
- Provide rostered on-call support as requested. Work outside normal office hours as needed to complete systems maintenance.

**About You**
- ** Solid Level 2 IT support background**, including experience managing servers, troubleshooting issues, systems monitoring and basic networking knowledge.
- Demonstrated problem solving and troubleshooting skills.
- **Root cause analysis** for system outages or performance issue
- Excellent **customer service and communication** skills.
- Preferred experience using geospatial technologies in particular; ArcGIS for Enterprise and other related ArcGIS technologies.
- ITIL 4 Foundation Certification desirable.
- Knowledge and experience using **AWS or Azure** is desirable.
- Knowledge and skills in **geodatabases** and RDS instances are desirable.
- You must hold current permanent and full-time working rights in Australia.
- Attitude and behaviour align with Esri Australia's core values.
- Please note you need to obtain a satisfactory AFP National Police Check certificate pre-employment.

Discover how our values shape our impact, your journey begins with one click here: Our people
- We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant._

Please note that Esri Australia does not accept unsolicited resumes from recruiters or employment agencies.

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