Application Support Consultant

Join to apply for the Application Support Consultant role at Esri Australia

We are open to candidates based in any major Australian city, with a preference for those located in Brisbane, Perth, or Melbourne.

We deliver the best GIS solutions in the world, with the brightest minds on the map.

At Esri Australia you will work with people at the forefront of issues that matter, connect them with the best tech and solutions, and gain insight into real-world challenges that shape our future.

What matters is turning problems into opportunities with:

• The most powerful GIS technology and solutions.
• Driven, talented, and passionately curious people.

Here we connect them, and that\'s how we achieve incredible things for communities, economies, and for your career.

The Application Support Consultant in our Managed Services team provides technical application support, ensuring that our client interactions deliver a user experience aligned with our client experience vision.

Join our high-performing team that values curiosity, fosters continuous learning, and empowers your ideas to shape the future of GIS.

Your key responsibilities will include:

• Perform incident management, problem management and change management processes in line with the ITIL best practice service delivery framework to resolve technical issues.
• Understand our client's business needs and specific requirements, and monitor, operate and optimise their GIS Solutions.
• Help clients create value by identifying, understanding, and articulating solutions for issues using relevant technical expertise including ArcGIS Enterprise and other related ArcGIS technologies.
• Maintain a knowledge base of the client environment, supported customisations and common issues, ensuring documentation is accurate and high quality.
• Support the post‑incident review process, identifying root causes and fixes/preventions for high priority incidents.
• Provide rostered on‑call support as requested. Work outside normal office hours as needed to complete system maintenance.

You are a proactive and detail‑oriented Application Support professional with a strong background in IT systems and application troubleshooting. You thrive in collaborative environments and are committed to delivering high‑quality support services. To be successful, you will need:

• Solid Level 2 IT support background, including experience managing servers, troubleshooting issues, systems monitoring and basic networking knowledge.
• Demonstrated problem solving and troubleshooting skills.
• Root cause analysis for system outages or performance issues.
• Excellent customer service and communication skills.
• Preferred experience using geospatial technologies, in particular ArcGIS for Enterprise and related ArcGIS technologies.
• Knowledge and experience using AWS or Azure is desirable.
• Knowledge and skills in geodatabases and RDS instances are desirable.
• You must hold current permanent and full‑time working rights in Australia.
• Attitude and behaviour align with Esri Australia's core values.
• Please note you may need to obtain a satisfactory AFP National Police Check certificate pre‑employment.

For further details or if you have any questions, please contact our Talent Acquisition team on 1300 635 196 or by mail at careers@esriaustralia.com.au.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that Esri Australia does not accept unsolicited resumes from recruiters or employment agencies.

Direct message the job poster from Esri Australia to express interest.

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