Technical Account Manager, Cloud

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

**Melbourne VIC, Australia; Sydney NSW, Australia**.
Minimum qualifications:

- Bachelor's degree in Computer Science or Engineering, or equivalent practical experience.
- 3 years of customer-facing experience, interfacing with executive stakeholders, either driving technical implementation or transformation programs.
- Experience supporting enterprise customers in one of the following: cloud operations technical support, escalation management, or IT consulting.

Preferred qualifications:

- MBA or Master's degree in a management, technical, or engineering field.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Effective communication, problem-solving, and management skills, focusing on translating business requirements into technological solutions.

**About the job**:
Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager, you'll help customers successfully adopt Google Cloud products. You'll lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will also manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

**Responsibilities**:

- Accelerate customer adoption of Google Cloud by leading the implementation journey, and provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs to overcome adoption blockers and drive new feature development, and lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders to understand a customer's business and develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support and Engineering teams to ensure customer success during critical moments, and work with customers and Support to guide issues and escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.