Technical Account Manager

2 weeks ago

Sydney, New South Wales, Australia Kx Full time

Overview
KX is currently seeking a Technical Account Manager to join our Global Technical Account Management team. As a Technical Account Manager, you'll spend your time working directly with customers – understanding their environments and use cases, providing support and enablement to help them maximize their ROI in KX software, identifying where KX can expand, assisting with new sales opportunities, and more.
Key Responsibilities
Serve as the primary technical point of contact for assigned customers, developing strong relationships with stakeholders.
Perform regular customer health checks to review architecture, address pain points, identify optimizations, and assess expansion opportunities.
Provide product training to customers to ensure they have sufficient expertise to utilize our software.
Offer ongoing technical guidance to customers on data ingestion/migration, performance tuning, workflow optimization, and architecture review.
Capture customer feedback and proof points to share with internal KX teams, acting as a customer advocate.
Identify upsell and cross-sell opportunities and present them to other KX teams.
Identify churn risk and work with internal stakeholders to mitigate.
Collaborate with the Account Director to prepare value propositions for expansions.
Define solution architecture for new use cases and expansion opportunities.
Provide demos, workshops, and proofs of concepts to advance expansion opportunities.
Maintain accurate records of customer interactions, issues, use cases, and performance metrics.
Required Qualifications
3+ years' proven experience in a solution architect or technical account manager role.
Experience in the data and analytics vendor space.
Excellent communication skills with the ability to describe complex topics to technical and non-technical stakeholders.
Excellent problem-solving skills and ability to operate in a fast-paced environment.
Ability to manage multiple customers and deliverables simultaneously.
Preferred Qualifications
Bachelor's degree in Computer Science or related field.
Previous experience in the financial services industry.
Previous experience with vector databases, LLMs, and Generative AI work flows.
Previous experience with kdb+, parquet, Python and other data science/analytics technologies.
Previous experience with cloud and on-prem/cloud hybrid architecture.
Location & Work Model
Hybrid working model based in Sydney, Australia. Employment will be carried out under First Derivatives PTY Limited.
Benefits
Competitive salary and tailored training and skills development.
Private healthcare package and Employee Assistance Program.
Enhanced maternity and paternity package.
Wellness Days and Volunteering opportunities.
#J-18808-Ljbffr

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Generation-e Full time $104,000 - $130,878 per year

    About the roleAs a Technical Account Manager - UC & CX at Generation-e, you will be responsible for providing strategic account management for our Unified Communications (UC) and Customer Experience (CX) clients. This is a full-time role based in our Sydney CBD office, but we encourage a flexible, hybrid working model that caters to both in-office and remote...

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Robert Half Full time

    Newly created role for a Technical Account Manager to work for a global SaaS provider. Base + Super + Bonus + Health Insurance + BenefitsNewly created role for a Technical Account Manager to work for a global SaaS provider.You will work with Enterprise and SME clients, working with them from the initial onboarding to ongoing adoption, assisting the customers...

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Okta Full time

    **Get to know Okta**Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and...

  • Technical Account Manager

    3 weeks ago

    Sydney, New South Wales, Australia KX Full time

    OverviewKX is currently seeking a Technical Account Manager to join our Global Technical Account Management team. As a Technical Account Manager, you'll spend your time working directly with customers – understanding their environments and use cases, providing support and enablement to help them maximize their ROI in KX software, identifying where KX can...

  • Technical Account Manager

    1 week ago

    Sydney, New South Wales, Australia Fortinet Full time

    Location: Australia (Sydney)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager to...

  • Technical Accounting Manager

    3 weeks ago

    Sydney, New South Wales, Australia OFX Part time

    Job DescriptionOFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks....

  • Technical Accounting Manager

    2 weeks ago

    Sydney, New South Wales, Australia OFX Part time

    Job DescriptionOFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks....

  • Technical Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Salesforce Full time

    Job CategoryCustomer SuccessJob Details**About Salesforce**We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Technical Account Manager

    11 hours ago

    Sydney, New South Wales, Australia Kaseya Full time $104,000 - $130,878 per year

    At Kaseya, we power IT. With over 50 SaaS products in our portfolio, we enable our partners to deliver best-in-class IT services across the globe. Our solutions span Business Admin, Endpoint Management, Security, and Backup & Continuity, helping MSPs and IT teams work smarter, faster, and more securely.We're looking for a Technical Account Manager (TAM) to...

  • Technical Account Manager

    1 week ago

    Sydney, New South Wales, Australia Mindbody Full time

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...