Technical Account Manager

2 weeks ago

Sydney, New South Wales, Australia Okta Full time

**Get to know Okta**

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

What you'll be doing:

- Build long-term relationships with the stakeholders in your portfolio of enterprise companies, and deeply understand their strategy, goals, and plans
- Track customer goals and progress to help facilitate their ROI
- Monitor customer health, satisfaction, expansion opportunities, risks, and escalations
- Help customers achieve their business and technical objectives by delivering timely technical guidance, enablement, and best practices materials
- Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption
- Be a product evangelist to your customer portfolio, educating them on new Customer Identity Cloud features and product roadmap
- Use data to monitor and identify adoption and utilization trends. Identify areas for improvement and action in the customer portfolio
- Be the voice of the customer when engaging with internal teams
- Act as a mentor to colleagues within the Technical Account Management team

We'd love to hear from you if:

- Proven experience in technical customer-facing roles acting as a trusted advisor such as technical account management, technical customer success, solutions architecture, solutions engineering, technical project management, product management or a similar role
- A deep understanding and demonstrated experience in technical account management or technical customer success
- A customer-first mindset with the energy and problem-solving skills to address technical challenges and help customers achieve their business and technical objectives
- Understanding of identity and surrounding technologies, or the willingness to learn
- Experience with SaaS platforms and cloud-based/native services, their adoption, integration, and ongoing use
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Experience in project or program management; able to track and manage the moving parts of multiple parallel projects
- Strong presentation skills to multiple stakeholders
- Excellent communication skills. Ability to set expectations, communicate goals and objectives with customers at various levels, from a developer to a CTO
- Ability to track and influence customer behavior & health metrics across a portfolio of accounts

LI-Remote

LI-MT1

**What you can look forward to as an Okta employee**
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta

**Okta**
- The foundation for secure connections between people and technology- From a competitive salary and employee stock purchasing plan to professional development resources and flexible PTO, Okta offers everything you need to support your work, your life, and your work-life balance. Click here to learn more:

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