Cloud Technical Lead

16 hours ago

Sydney, New South Wales, Australia Sas Full time

What We Do:
We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and then to operationalize that intelligence.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.About the Job
The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.
Be part of something exciting and join SAS working within our CIS business unit.
What You'll Do:
In this role, you will assist the SAS Cloud practice to position itself as leader in providing managed services throughout the Data Analytics industry.
The Client Technical Lead for the SAS Cloud team in SAS's Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service.
You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents.
You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.
You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.
As a Cloud Technical Lead, you will:
Articulate an innovative SAS technical approach / solution based on your understanding of client's business and technical needs
Engage with key client counterparts as technical solution / subject matter expert on SAS Cloud
Provide a single technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects.
Post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents.
Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success.
Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience.
Ensure SAS Cloud standards and best practices are adhered to and validated.
Provide knowledge

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