Front Office Coordinator

2 weeks ago

Brisbane, Queensland, Australia Ai Dental Full time

Are you looking for a rewarding career in a dynamic and supportive environment? At **AI Dental**, we are dedicated to delivering exceptional dental care for the whole family, one smile at a time We are seeking passionate and motivated individuals to join our team as a **Front Office Coordinator** and **Treatment Coordinator**.

If you thrive in a fast-paced setting, excel in customer service, and are eager to grow both personally and professionally, we want to hear from you

**Why Join AI Dental?**

Work-life balance - **NO WEEKENDS** Enjoy your Saturdays & Sundays off

Full-Time Hours (9-Day Fortnight, Monday - Friday)
Supportive and friendly team culture
Career growth opportunities with ongoing training
Competitive above award rates
Be part of a practice that values innovation and patient care

**Available Positions**:
**Front Office Coordinator**

As the face of our practice, you will ensure smooth daily operations and exceptional patient experiences. Your key responsibilities include:

- Managing the reception area, handling inquiries, and welcoming patients
- Overseeing appointment bookings and recall systems to optimize the schedule
- Encouraging patient participation in ongoing dental care
- Assisting with treatment planning presentations and follow-ups
- Supporting the team by reviewing and improving front desk operations

**What We're Looking For**:

- Outstanding customer service skills - go the extra mile for patients
- Ability to multitask in a fast-paced environment
- A proactive, problem-solving mindset
- Computer literacy & adaptability to software programs
- A positive attitude, accountability, and a passion for business growth
- Minimum 24 months of dental experience required

**Treatment Coordinator**

This role is ideal for someone who enjoys building relationships with patients and guiding them through their dental journey. Your key responsibilities include:

- Meeting new patients after their first appointment to discuss treatment options
- Following up with patients via phone to go over treatment plans
- Clearly explaining item numbers, health fund contributions, and costs
- Confidently answering questions and addressing patient concerns
- Collaborating closely with Dentists and the Management team
- Managing financial spreadsheets and treatment-related documentation

**What We're Looking For**:

- Strong interpersonal and communication skills
- Ability to connect with patients and provide a compassionate approach
- Previous experience in a customer-facing or sales role
- Comfort in discussing treatment plans and payment options
- Willingness to meet KPIs and provide valuable feedback to managers
- Dental knowledge or sales experience will be highly regarded

**Ready to Join Our Team?**

If either of these roles sounds like the perfect fit for you, we would love to hear from you

Take the next step in your career with AI Dental - where your skills and passion make a difference every day

**Job Type**: Casual

Pay: $28.00 - $35.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift

**Experience**:

- Dental receptionist: 1 year (preferred)

Work Location: In person

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