Assistant Workplace Lead

2 weeks ago

Melbourne, Victoria, Australia Colliers Full time

**Company Description**
At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.

With circa 9,000 experts in Asia Pacific, our enterprising culture and decentralised operating model allows us to act with speed in local markets, seizing opportunities to innovate and accelerate the success of our clients and our people.

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

The Assistant Workplace Lead plays a pivotal role within our Workplace Management Services Team on site with our client partner. This role works closely with the Workplace Manager and National Workplace Manager to ensure the delivery of exceptional tenancy support and uphold the highest standards of workplace efficiency and productivity. This position requires a proactive approach to service delivery, ensuring client satisfaction while adhering to service level agreements and key performance indicators.
- Supervise the delivery of Workplace Support services with particular focus on space management, meeting room use and space presentation
- Deliver best-in-class Client and Employee workplace experiences
- Oversee Help Desk operations including Access Card management, locker allocation, and Environment Health and Safety compliance
- Maintain the presentation and cleanliness of the tenancy
- Ensure the delivery of contracted Workplace services in line with SLAs/KPIs.

**Qualifications**
We set high service standards, and we require you to demonstrate:

- Proven experience in a people centric, client or customer service focused role
- Exceptional work ethic and positive attitude
- Ability to quickly learn digital collaboration tools and new systems.
- Confidence in engaging with clients and busy career professionals.
- Exceptional oral and written communication skills
- The ability to work in a dynamic, fast paced environment, whilst maintaining composure and delivering outcomes of the highest quality
- Exceptional attention to detail and a high standard of presentation
- Desire to go above and beyond for customers.
- Personable and enthusiastic nature, genuine passion for providing an elevated service and ability to create an inclusive and welcoming environment

**Additional Information**
Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you'll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table. Colliers provides equal opportunity in all employment practices.

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