Customer Service Rep

3 days ago

Coffs Harbour, New South Wales, Australia Pfd Food Services Full time

Overview
Coffs Harbour Location
Full time permanent
PFD Food Services is a 100% Australian owned food service network, with 70 strategically located distribution centres around Australia.
We deliver an extensive range of fresh meat and seafood together frozen products, drygoods, paper products and cleaning solutions to the food service industry.
Since 1943, we have been distributor of choice for cafés, restaurants, pubs, clubs, schools and any foodservice business that demands a wide range of products delivered with outstanding customer service.
We've always believed in ourselves and our people, we know it takes every task, from every person in our business to help make our customers business a success.
In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.
The Role
The purpose of this role is liaising with customers and processing customer orders whilst also demonstrating your great PC skills, phone manner and organisational capabilities.
Key Responsibilities
Perform various administrative tasks as outlined by job description, including filing/photocopying and banking
Process customer orders, enquires and following up on any issues
Maintain customer relationships
Communicate with various departments to ensure that a high level of customer service and record accuracy is maintained
Ensure all customer details are updated when necessary
Data entry
Key Competencies, Skills and Qualifications
Excellent communication and organisational skills
Excellent interpersonal skills
Customer service focus with an excellent phone manner
Willingness to take on new tasks and be multi-skilled in various roles within the office
Great computer skills (including Word, Excel)
Good product knowledge
Capable of working under pressure in a team environment
Show initiative and a positive attitude
Previous Telesales experience preferably in the food service industry
Minimum 1 year administration experience required
Proven ability to work unsupervised
What PFD is Offering the Successful Candidate
We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).
Should you be eligible, the company may also offer nationally recognised Certificate III training.
Application and Checks
Please submit your application (cover letter and resume) via the apply now link below
As part of our recruitment process, do you agree to undertake employment checks?
These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
PFD Food Services is an Equal Employment Opportunity employer
Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.
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