Customer Service Manager

Join to apply for the Customer Service Manager - Coffs Harbour role at The Good Guys1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Manager - Coffs Harbour role at The Good GuysGet AI-powered advice on this job and more exclusive features.Company DescriptionAt The Good Guys, we're here to help families live better for less.
Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.Company DescriptionAt The Good Guys, we're here to help families live better for less.
Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.Great careers start at The Good Guys – begin your journey with us today.Why join The Good Guys?
Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.Job DescriptionLead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.Key ResponsibilitiesCoach and develop Warehouse and Customer Service teams' knowledge and capability.Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.Ensure store is meeting all compliance and legislative requirements.Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.Establish and oversee effective warehouse inventory management processes and systems.QualificationsKey Competencies for Success in This RoleCustomer Focus - Does everything through eyes of the customer.Drives Results - Consistently achieves results, even under tough circumstances.Develops Talent - Identifies and develops talent to build careers and meet organisational goals.Plans and Aligns - Plans and prioritizes to align with organisational goals.Additional InformationIf you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagementIndustriesRetailReferrals increase your chances of interviewing at The Good Guys by 2xSign in to set job alerts for "Customer Service Manager" roles.Coffs Harbour, New South Wales, Australia 4 days agoNorth Boambee Valley, New South Wales, Australia 2 weeks agoToormina, New South Wales, Australia 4 weeks agoCoffs Harbour, New South Wales, Australia 7 hours agoCoffs Harbour, New South Wales, Australia 1 week agoHEALTH & SAFETY MANAGER – PORTSMOUTH WATER AMP8 FRAMEWORKSafety Beach, New South Wales, Australia 1 month agoWe're unlocking community knowledge in a new way.
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