Customer Service Manager

4 hours ago

Coffs Harbour, New South Wales, Australia The Good Guys Full time
Overview

Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence for The Good Guys. Since 1952, The Good Guys has provided value, service and advice across home appliances and consumer electronics in our 100+ store network, online, and in our commercial division.

Responsibilities
  • Coach and develop Warehouse and Customer Service teams' knowledge and capability.
  • Deliver a positive store atmosphere to create a great customer experience and effectively resolve customer complaints and queries.
  • Ensure the store meets all compliance and legislative requirements.
  • Monitor store activities to align with the business core policy and standard operating procedures.
  • Establish and oversee effective warehouse inventory management processes and systems.
Qualifications
  • Customer Focus – Does everything through the eyes of the customer.
  • Drives Results – Consistently achieves results, even under tough circumstances.
  • Develops Talent – Identifies and develops talent to build careers and meet organisational goals.
  • Plans and Aligns – Plans and prioritizes to align with organisational goals.
Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply


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