Outpatient Administration Officer

**Remuneration**: $34.46 - $35.54 Per Hour + Superannuation + Salary Packaging
**Location**: The Maitland Hospital
**Employment Type**: Permanent Part Time
**Position Classification**: Administration Officer Level 3
**Hours Per Week**: 8
**Requisition ID**: REQ593430
**Applications Close**: Sunday, 17th August 2025

**About the Role**

The Maitland Hospital is seeking a dedicated Administration Officer to join our dynamic and growing Outpatient Clinics team. In this role, you'll support the smooth coordination of multiple specialist services, providing both patient-facing and behind-the-scenes administrative support to keep our clinics running efficiently.

**You'll be responsible for**:

- Coordinating patient appointments and arrivals across various clinics
- Managing incoming referrals and waitlists
- Handling Medicare billing and reporting requirements
- Supporting referral management and call centre functions
- Typing clinical notes via dictaphone and assisting with general clerical duties

This role requires exceptional time management, a commitment to customer service, and the ability to operate across various platforms in a high-demand environment. It's ideal for someone who enjoys a diverse workload and wants to make a meaningful impact within the hospital setting.

**Where you'll be working**

You'll be based at The Maitland Hospital's Outpatient Clinics, a modern, state-of-the-art facility that services the fast-growing Maitland region. The hospital is known for its commitment to innovation, collaboration and high-quality care.

Our team is supportive, tight-knit, and passionate about what we do. We value initiative, problem-solving and professionalism, and you'll find strong peer support from your colleagues and leadership team alike. Maitland itself is a thriving regional centre, offering a blend of heritage charm and modern living, with great cafes, access to the Hunter Valley, and a real sense of community.

**What you'll need to succeed**

To thrive in this role, you will need:

- Proven experience in a healthcare or hospital administrative setting
- Familiarity with patient administration systems (e.g. iPM) is highly desirable
- Excellent customer service skills and a professional manner - you'll be a key point of contact for patients
- High attention to detail and strong time management
- The ability to work independently while contributing to a team

**You will also bring**:

- Outpatient and waitlist experience
- Medicare billing knowledge
- Capability to manage referrals and coordinate reporting
- Flexibility to work rotating Wednesday shifts: 7:00am-3:30pm, 7:30am-4:00pm, or 8:00am-4:30pm

**We will support you to thrive**

At The Maitland Hospital, we are committed to your development. You'll receive:

- A comprehensive orientation program (face-to-face and online)
- Ongoing training via My Health Learning
- Support from your experienced Administration Manager and peers
- Access to professional development across the broader administrative team

**Additional Information**
- An eligibility list will be created for future permanent part time and temporary part time vacancies.

**Need more information?**

1) Click here for the Position Description

**Information for Applicants**:
**This is a Category A position.** Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.

**Hunter New England Health employees may be eligible for a range of**benefits**such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.**

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