Outpatient Services

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour's drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne's North is fast

Northern Health is seeking applications from motivated and suitably experienced Outpatient Services – Systems Administration Manager to join the Outpatient Services.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.

Services are provided through our five main campuses:

Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn Centre, and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park and Coburg.

About the Role:

This role requires a dynamic and experienced systems leader to support and facilitate the continued application and enhancement of outpatient IT systems across all Northern Health sites. You will work closely with the Outpatient Services leadership team to provide systems support, develop dashboards, and deliver data analytics to improve efficiency, quality, and safety.

This role is responsible for:

• First-level application support and user access management
• Liaising with vendors and IT to resolve incidents and manage system enhancements
• Supporting end users with training and documentation
• Delivering monthly performance reports and contributing to leadership meetings
• Leading strategic projects and system upgrades
• Driving innovation and continuous improvement in outpatient services

To be successful in this role you will have:

• Tertiary qualifications in Management, Project Management, Healthcare Management, Information Technology or equivalent experience
• Proven experience in project delivery within healthcare
• Strong knowledge of outpatient IT systems (e.g., Q-Flow, Referral Manager, CISCO)
• Excellent communication, stakeholder engagement, and problem-solving skills
• Demonstrated leadership and coaching experience
• Ability to manage competing priorities and deliver outcomes aligned with Northern Health's values: Safe, Kind, Together

Next Steps . . .

If this opportunity sounds like the next step in your career, then we would love to hear from you.

For further details, please refer to the Position Description. Alternatively, you can contact Kelly Hayden, Operations Director – Outpatient Services on

Applications close on 17 September 2025

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new 'Thrive' program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging, EAP, our online library and onsite car parking

Work with us Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.