Client Engagement Specialist

4 days ago

Australia Mindbody Full time

Overview
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
The Role You\'ll Play
As a Sr. Client Engagement Specialist, you'll lead the charge in retaining high-risk Mindbody customers. This quota-carrying role combines sales acumen, consultative problem-solving, and cross-functional collaboration to protect revenue and deliver long-term customer success.
Engage directly with at-risk customers to understand challenges and prevent cancellations.
Lead consultative calls that address pain points and offer tailored solutions.
Collaborate with teams across CX, Onboarding, Sales, and Implementation to align on retention strategy.
Drive retention outcomes using data, customer insights, and strong project management.
Follow internal processes and playbooks while exceeding retention targets.
Experience You Bring
1–3 years in a SaaS sales, upgrade, or retention role with a proven track record.
Strong technical fluency in APIs, SaaS platforms, and cloud-based solutions.
Confident communicator and presenter, able to handle objections and win trust.
Data-driven mindset with forecasting and analysis experience.
Team player with a collaborative spirit and calm under pressure.
Familiarity with the health and wellness industry is a plus.
Bachelor\'s degree or equivalent experience.
Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and – where applicable – grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
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