Australia Service Operations Leader

**Country**:
Australia
**Location**:
LOC7054 : 58 Calarco Drive, Derrimut, VIC 3030, Australia

**Role**: Australian Service Operations Leader

**Location**: Sydney OR Melbourne

**Full/ Part-time**:Full Time

**Build a career with confidence**

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we have led in inventing innovative technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

Reporting to the Regional Ops Leader for South Asia Pacific Field Service & Aftermarket,_ _Australia Service Operations Leader, performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employees.

The successful applicant should be highly motivated and results-driven, providing leadership in a matrix organization in ensuring the successful delivery of financial commitments, driving the development and implementation of business strategies, optimizing operational performance. This role plays a pivotal role in shaping the direction of our business within the country, overseeing aspects of operations to achieve sustainable growth and profitability.

**Key Responsibilities**:
As the Australian Service Operations Leader, you will be responsible for:

- Financial Management:

- Develop and execute strategies to meet and exceed targets
- Analyze financial data, identifying trends and implement corrective actions as needed
- Ensure effective forecast, budgeting, resource allocation and cost control measures to achieve business commitments
- Business Strategy Development:

- Collaborate cross functionally and across South Asia Pacific region to formulate and implement business strategies aligned with organizational goals
- Conduct market research through trade shows and external events to identify opportunities and threats, providing insights for strategic decision-making
- Drive innovation and adaptability to capitalize on emerging market trends
- Assess suitability of service operations initiatives being rolled out in the market and drive for implementation as applicable
- Operational Performance:

- Oversee day-to-day operations to ensure efficiency, quality, and customer satisfaction
- Responsible for end-end service delivery processes including new chillers installation and commissioning, warranty support and execution and renewals of service contracts
- Implement and monitor key performance indicators (KPIs) to measure and improve operational performance
- Lead continuous improvement initiatives to enhance overall business operations
- Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls and adoption of tools
- Managed escalated quality issues and supports team in issue resolution ensuring customer satisfaction
- Team Leadership and Development:

- Provide strong leadership and mentorship to a diverse team including matrix reporting line, fostering a positive and collaborative work environment
- Identify training and development needs, supporting the professional growth of the team members
- Promote a culture of accountability, high performance, and customer-centricity
- Optimizes performance management strategies to effectively allocate workforce across multiple geographic locations.
- Stakeholder Relationship Management:

- Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies
- Take personal ownership of complaints of high-profile customers, carries out the customer satisfaction investigation, and establishes the appropriate improvement plan
- Collaborate with internal teams to ensure alignment with customer needs and expectations and cooperate in the delivery of projects
- Ensure effective communication and alignment across all levels of the organization
- Compliance and Risk Management:

- Monitor and ensure compliance with relevant laws and regulations, and company policies
- Develop and implement risk mitigation strategies to safeguard the organization's interests
- Conduct periodic assessments to identify potential areas of risk and implement proactive measures
- Drive EH&S initiatives, create EHS awareness and monitor compliance
- Personally uphold ambitious standards of ethics and ensure compliance across workforce/business

**Requirements**:
We are looking for people who are highly motivated and results driven If this is you, get in touch.

As a minimum you must have:

- 15+ years exp, this position owns the execution of long-term strategy (e.g., more than 3 years) and the operational direction, typically f