Admissions Coordinator

**Introduction**:
Working at SwanCare means more than 'just a job', we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA's leading not-for-profit aged care providers since 1961
**Description**:
**ABOUT THE ROLE**:
This pivotal role within our Health & Aged Care Services team will oversee and coordinate the admissions process ensuring the delivery of exceptional customer service for residents and their families. Your focus will be on creating a positive experience for all stakeholders whilst driving occupancy levels. This is a full time position, working closely with our Admissions Nurse.
**Key responsibilities include**:

- Monitor and respond promptly to inquiries from prospective residents and their families.
- Maintain an up to date resident waitlist database ensuring accuracy and reliability along with a current list of available rooms.
- Preparation of contracts and resident files.
- Develop key relationships with internal and external stakeholders to enhance the admissions process and to optimise care centre occupancy.
- Follow up on outstanding RAD and DAP payments to ensure financial targets are met.

For more information, please view the Job Description here.
WHY WORK FOR US?
As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 700+ staff members, you are guaranteed to be working with a professional community of likeminded people. We will recognise your dedication and achievements, and we will support you with regular training and development, to be the best you can be. Oh, and by the way, our people say we're the warmest, most welcoming workplace you'll ever find
As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what's on offer.
**WHAT WE WILL OFFER YOU**:

- Attractive salary packaging options (pay no tax on an extra $15,900 per year and increase your take home pay).
- Ongoing training and development opportunities.
- A supportive and collaborative work culture where you feel like home.
- Varied rosters and flexible hours to maintain work/life balance.
- Automatic entry to our Best Practice award winning 'Feathers' reward and recognition program.
- Exceptional on-site services and facilities.
- A highly dynamic work environment that encourages employees to reach their full potential.
- Discounts on HBF health insurance.
- Free onsite parking.
- Access to our Employee Assistance Program.

**Skills and Experiences**:
**KEY ROLE REQUIREMENTS**:

- Previous experience working in a high level Coordinator role.
- Previous experience working in aged care (or related sector) is highly desirable.
- Demonstrated understanding of Commonwealth and State Funding structures in relation to aged care accommodation is highly desirable.
- Demonstrated ability to exercise initiative, generate and implement innovation and improvement.
- Excellent communications skills to liaise confidently with residents, families and SwanCare's clinical teams.
- Commitment to superior customer service.
- Highly developed organisational skills.
- Proficient in the use of the Microsoft Office suite of products.
- Working rights within Australia.
- National Police Clearance.

WHAT HAPPENS AFTER I APPLY?
Please submit a covering letter with your resume.