Group Admissions Coordinator

1 day ago

Perth, Western Australia St John of God Health Care Full time $101,492 - $110,432

Your role at St John of God Health Care

You will be responsible for the overall coordination of the Informed Financial Consent (IFC) team and leading the broader Admissions service. You will ensure the delivery of a high performing and patient centric admissions service.

With a strong focus on service excellence and compassion, you will engage with patients, hospitals and external providers to enhance processes, address challenges, and support a sustainable service.

The Position

  • Lead and develop the Informed Financial Consent team, ensuring patients are provided with clear, timely, and accurate information on their health fund cover and potential out-of-pocket costs.

  • Oversee the team's handling of complex queries relating to health fund contracts, eligibility rules, and patient billing.

  • Implement and maintain initiatives to promote and achieve a culture of service excellence and build a sustainable employee engagement and stakeholder satisfaction.

  • Develop and sustain positive internal and external relationships, through communication and consultation.

  • Undertakes regular performance appraisals for all caregiver direct reports incorporating feedback from relevant stakeholders.

  • Manage caregiver rosters and annual leave calendar ensuring maintenance of effective service levels to balance workload and budgetary constraints including KPI's and Productivity.

  • Provide support to the team by responding to ad hoc queries and addressing, investigating or escalating any issue that may arise.

You will have demonstrated understanding of administrative procedures, patient management systems in an acute private hospital environment at a senior level, with an ability to work cohesively and collaboratively across the Admission Service team and Call Centre to enhance efficiency, quality and overall patient, doctor and caregiver experience.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

  • Salary $101,492 to $110,432 per annum plus 12% Superannuation

  • Permanent full time position working 38 hours per week

  • Located at Perth CBD Kings Square office

  • 40% work from home option

  • Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

    • Novated leasing 

    • work related expenses

    • self-education and

    • additional superannuation

  • Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

  • Employee support through our dedicated free Employee Assistance Program (EAP)

  • A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

  • Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

  • Paid Parental Leave

  • End of trip/shower and bike facilities  

  • Close to public transport

For enquiries contact Cian Breen, National Manager Admissions on

Should suitable candidates be identified, shortlisting and interviews may commence prior to the advert closing.

Please note unsolicited applications from recruitment agencies will not be accepted.

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.

  • Admission Coordinator

    7 days ago

    Perth, Western Australia Regis Aged Care Full time

    **Admission Coordinator**- Want to work in a role where you make a positive impact in the lives of others?- Supportive team environment and culture- Base Salary + Super + IncentiveGreat opportunity to start or continue your career in Aged Care/Health with Regis Embleton & Greenmount**About the role**The Admission Coordinator in conjunction with the home's...

  • Admission Coordinator

    4 days ago

    Perth, Western Australia Regis Aged Care Full time

    **Admission Coordinator**- Want to work in a role where you make a positive impact in the lives of others?- Supportive team environment and culture- Base Salary + Super + IncentiveGreat opportunity to start or continue your career in Aged Care/Health with Regis Nedlands & Weston**About the role**The Admission Coordinator in conjunction with the home's...

  • Admissions Coordinator

    6 days ago

    Perth, Western Australia Swan Care Group Full time

    **Introduction**:Working at SwanCare means more than 'just a job', we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA's leading not-for-profit aged care providers since 1961**Description**:**ABOUT THE ROLE**:This pivotal role within our Health & Aged...

  • Admissions Manager

    7 days ago

    Perth, Western Australia Navitas Full time

    **Key Responsibilities of the Admissions Manager**:- **Data Analysis and Strategic Planning**: Utilize recruitment data to evaluate admission performance against the College/Campus strategic goals and inform decision-making.- **Team Management and Efficiency**: Oversee the admissions team, ensuring high performance standards. Provide staff training and...

  • Admissions Coordinator I Nedlands

    6 days ago

    Perth, Western Australia Regis Aged Care Full time

    **Admission Coordinator**- Want to work in a role where you make a positive impact in the lives of others?- Supportive team environment and culture- Base Salary + Super + IncentiveGreat opportunity to start or continue your career in Aged Care/Health with Regis. This role is based in Port Coogee and North Fremantle.**About the role**The Admission Coordinator...

  • Senior Admissions Coordinator

    3 days ago

    Perth, Western Australia beBeeLeadership Full time $93,375 - $114,567

    We are seeking a skilled professional to lead our admissions team. Reporting to the Manager Customer Services Team, you will provide leadership and coordinate team member activities to ensure efficient and effective assessments and admissions of Residential and Community customers.The ideal candidate will have previous success within a leadership position...

  • Admissions and Discharges Coordinator TCP

    1 week ago

    Perth, Western Australia Brightwater Full time $90,000 - $120,000 per year

    Brightwater, a respected not-for-profit organisation based in Western Australia, is currently seeking an experienced Admissions and Discharges Coordinator to join our dedicated team.As one of Australia's largest care providers, Brightwater has been supporting clients in their pursuit of dignity and independence for over 120 years.This role is part of...

  • Admissions Team Lead

    6 days ago

    Perth, Western Australia beBeeLeadership Full time $103,300 - $118,700

    Admissions Leadership RoleAs a key member of our admissions team, you will be responsible for leading the recruitment process and ensuring that it aligns with the college's strategic goals. This role requires strong analytical skills, as you will need to evaluate admission performance data and inform decision-making.The successful candidate will have...

  • admission officer

    3 days ago

    Perth, Western Australia Curtin University Malaysia Full time

    The position is responsible for managing all aspects of the student's admissions process. The position will lead the Admissions team to ensure admissions compliance and that a high standard of customer service is provided at the same time.The incumbent will be responsible for initiating and developing improvements to policies, procedures and business...

  • Senior Admissions Liaison

    7 days ago

    Perth, Western Australia beBeeCoordination Full time $71,224 - $97,632

    Admissions Coordinator Job DescriptionThis pivotal role coordinates the admissions process, ensuring exceptional customer service for residents and their families. Key responsibilities include:Monitoring and responding to inquiries from prospective residents and their families.Maintaining an up-to-date resident waitlist database.Preparing contracts and...